Customer Support Specialist

The TCS Group of Companies has an opening for a Customer Support Specialist (CSS) within our busy, expanding, third party logistics organization.

Established in 1902, at Trenton Cold Storage our specialty is customized temperature-controlled warehousing and distribution. We provide Canada with more than 34,000,000 cubic feet of cold storage and refrigerated warehouse space in our seven Ontario and two Alberta facilities.

The Customer Support Specialist performs all tasks associated with the day-to-day coordination of inbound and outbound shipments, inventory control, holds, releases and other related activities for an assigned number of customers.

Schedule: General hours of work are Mon-Fri, 10am-6:30pm, depending on business requirements this may be changed with notice. This is an in-person position based in Trenton, Ontario.

Compensation: $20 per hour to start plus comprehensive health and dental benefits, EAP as well as pension plan.

Key Accountabilities:

- Scheduling of inbound and outbound shipments in the dock schedule

- Entering outbound orders into the Warehouse Management System (WMS) or modifying and adding notes to electronic orders in the WMS to ensure customer specific details are included

- Responding to customer inquiries, ensuring their needs are met promptly and escalating issues that are not resolved to the team leads

- Ensuring customer requirements are met, such as sending daily reports and meeting client-specified timelines for completion of tasks

- Researching inventory inquiries and discrepancies brought to our attention by clients or others using WMS and in conjunction with warehouse teams – report findings to client and Team Leads/Managers to ensure resolution

· Other duties as assigned

Successful Candidate will possess:

· Secondary School Diploma

· Excellent written and oral communication skills; Fleuncy in English and French an asset

· Experience with SAP would be an asset

· Organizational skills

· Interpersonal/people skills and problem-solving skills

· Excellent computer and data entry skills (Excel/Outlook/Word)

· Must be able to sit for prolonged periods

· Intense visible, listening and mental attentiveness required daily

· Must be able to work under pressure and maintain a high energy level.

We thank all candidates for their interest and regret that only successful candidates will be contacted.

We are an equal-opportunity employer and welcome applications from all qualified candidates. Accommodations throughout the recruitment and selection process are available upon request.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday

Work Location: In person