Customer Support Specialist

Job Title: Customer Care Representative
Company: Provincial Smart Home Services
Employment Type: Full-time (On-Site)
Salary: $21 per hour + overtime
Schedule: Monday - Friday 9AM - 5PM (with flexibility of evenings and weekends)

*Please note this is not a remote position*

Company Overview:

Provincial Smart Home Services is among Canada's fastest-growing companies, dedicated to providing residential homeowners with cutting-edge Smart Home and HVAC products, along with 24/7 equipment protection. We are looking for a passionate and customer-centric individual to join our team as a Customer Care Representative.

Job Description:

As a Customer Support Specialist at Provincial Smart Home Services, you will be a vital part of our commitment to delivering exceptional customer experiences. You will address customer inquiries, maintain accurate records, and provide effective resolutions to various customer concerns related to home services and energy-related inquiries.

Key Responsibilities :

• Schedule install jobs for Technicians
• Create installs and service request for customers
• Verify billing transactions and invoices of customers
• Address daily questions and inquiries from customers to help solve concerns, or direct them as appropriate to tier two service levels
• Create and maintain customer database entries in a timely and accurate fashion
• Provide effective and timely resolutions regarding a range of customer inquiries for home services and energy-related inquiries
• Maintain the highest level of professionalism and go above and beyond to treat our customers like family

Key Competencies:

• Ability to communicate in a professional and approachable manner
• Ability to take the initiative to resolve customer concerns above the expected solution without compromising business objectives
• Critical thinking and problem-solving skills dealing with individual and unique customer needs
• Exceptional communication, both written and verbal in English
• Ownership of the customer experience journey
• Ability to learn new information and systems quickly with a proven ability to multitask
• Proven ability to process high volumes of work with accuracy and attention to detail
• Passionate to succeed and dedicated to supporting the team

Experience:

• Completion of high school diploma or equivalent
• At least 1 year of customer service experience
• Professional experience in determining customer needs and presenting solutions
• Basic knowledge of Microsoft Office applications (Outlook, Excel and Word)
• Previous experience in a call center an asset
• Post-secondary education an asset

BEHAVIORAL EXPECTATIONS:

Expected to role model the behaviors associated with our values, must be trustworthy, assertive and Pioneering. Be a team player and be resourceful in finding ways to improve customer service training programs and streamline processes for future efforts, promoting efficiency of resources and business practices.

Why Join Provincial Smart Home Services?

• Competitive hourly wage.
• Full-time, on-site position with parking included.
• Convenient location right across Islington Subway Station for easy TTC commute.
• Opportunity to work with a dynamic and rapidly growing company.
• A supportive and professional work environment.

If you are a motivated individual with a passion for providing exceptional customer care, we invite you to apply for this exciting opportunity at Provincial Smart Home Services. Join our team and contribute to delivering innovative home solutions while exceeding customer expectations.

Job Type: Full-time

Salary: $21.00 per hour

Benefits:

• Company events
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Application question(s):

• Are you able to start ASAP?

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (required)
• Customer service: 3 years (required)

Work Location: In person