Dining Room Supervisor

STATE & MAIN KITCHEN AND BAR
At State & Main, we bring downtown vibes and standout shareables to our guests. Our warm, energetic restaurants offer approachable yet elevated comfort foods, paired with craft cocktails and a broad range of wines. We fill our team at State & Main with kind, hardworking, genuine people. We want you to enjoy what you do and have fun while seizing the opportunity to make your guests’ days!

Our family of companies includes Original Joe’s Restaurant & Bar, Elephant & Castle Pub and Restaurant, Añejo Restaurant and Blanco Cantina. We never stop looking for unique individuals who can infuse our restaurant and corporate workplaces with original ideas, creative solutions, and extraordinary guest experiences. We offer competitive wages, a comfortable work environment, flexible hours, benefit packages (for those who qualify) and a chance to grow right alongside us. People rely on us for good quality, good food and great memories, and we deliver!

We're hiring for Full-Time and Part-Time Front of House Supervisors to join our newest State & Main location in Ottawa - Opening January 2024! Training will take place into the months leading up to the grand opening.

Flexible hours.

What You’ll Do: Reporting to the General Manager or Assistant General Manager (depending who is on shift), you will:

• Manage the floor while on shift – this includes ensuring all team members are living by our core values, assisting on the floor with food running, busing, expo and table maintenance
• Coach team members to ensure consistency of performance, food quality, food plating and customer service with an emphasis on “doing things right”
• Ensure that opening and closing checklists are completed up to established operating standards
• Approve discounts and promos as required
• Strive to enhance guest experiences at every opportunity with a focus on customer satisfaction. Handle guest conflicts and concerns with tact and professionalism
• Work each shift with a safety mindset. Be proactive in regards front of the house and back of the house safety (food safety, potential hazards for employees or guests)
• Live our core values during every shift: Taking Care of People

Who You Are:

• You may have experience as a supervisor in a fast-paced restaurant environment. Consideration towards people with the right attitude who have experience in a fast-paced restaurant environment
• You understand the day-to-day operations of a restaurant
• You pride yourself on your customer service skills, your ability to make people feel at home, your reliability, and your ability to keep upbeat even during the busiest shifts
• You smoothly sail through stressful moments are able to create a positive atmosphere for the team and guests at all times
• You are solution focused and resourceful – you think on your feet effectively to find resolutions to situations
• You are able to manage time effectively and prioritize tasks without skipping a beat
• You have future aspirations to be employed as Store Management or in our Corporate team.

Job Types: Full-time, Part-time, Permanent

Salary: $20.00-$24.00 per hour

Benefits:

• Company events
• Discounted or free food
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Ottawa, ON K2J 6E5: reliably commute or plan to relocate before starting work (required)

Experience:

• supervisor: 1 year (preferred)

Work Location: In person