Director, Applications & It Svs

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

Director, Applications & IT Service Management

Under the leadership of the Vice President, Applications & IT Service Delivery, you will be leading a team in guiding the creation, development, and implementation of IT Service Management strategic initiatives and while ensuring all appropriate systems are in place to support enterprise-wide operations, functions, goals, and organizational objectives as well as overseeing the operation and strategic planning of Business Applications.

Here is what a typical day looks like

• Leading the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team and ensuring timelines of delivery and the end-to-end quality of the delivery solution are defined and met
• Guiding the continuous transformation and improvement of Business Applications as well as delivering best practices supporting IT service management
• Managing the effective delivery of all service level commitments, ensuring client satisfaction, budget management, and operational policy development aligned with the leadership area
• Supporting and overseeing vendor contracts, ensuring effective services are provided to support overall organizational requirements
• Guiding activities to build and maintain a best-in class service delivery organization that is scalable, efficient and driven to meet the demands of our customers
• Focusing on remaining current with all deployed technology platforms & solutions to leverage industry knowledge and expertise
• Establishing metrics, analyzing processes and implementing standard methodologies, tools and best practices to ensure high quality application delivery and governance
• Delivering effective communication of IT service management strategies, processes and procedures across Technology Services and the organization, focusing on strategies to promote buy-in across the organization

The value you bring

• Extensive experience in IT Service Management on an enterprise wide scale in a medium size organization (1000+ employees), Windows environment an asset.
• Leadership experience at a senior level coaching & mentoring other IT professionals
• Experience driving Applications Management programs and aligning to strategy and executing against framework.
• Comfortable presenting to Senior and Executive leaders via various platforms.

Hours: Full-time - 37.5 hour/week

Location: Remote within Western Canada

Compensation Range: $118,000 – $160,000

Requisition # 80389

What if I don’t meet every requirement?

If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us.

Health and Wellness

We take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

For over 20 years, supporting our local communities has been a part of everything we do – it’s engrained in our culture though the Western Financial Group Communities Foundation.