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Form of workJob Summary
Job Description
What is the Opportunity?
The Director of Digital Product, Online Experience/D2C Digital Channels at RBC Insurance plays a pivotal role for the organization as we redefine the Online Experience and emerge as an organization on the forefront of innovation and human-centered design. In this role, you will be responsible for creating the product vision/strategy, and for leading agile teams to develop and deliver exceptional digital user experiences aimed at unlocking the power of our direct to client distribution channel. You will also support the product vision/strategy and lead agile teams to develop and deliver digital marketing inititiaves.
What will you do?
Develop and design and refine a comprehensive and industry leading Online Experience strategy/vision and product which enables our clients to digitally interact with RBC Insurance for all of their pre-sales, sales and service needs, ensuring alignment with our business goals and user needs.
Effectively convey/communicate the product vision to the scrum teams, all stakeholders, and interested parties
Collaborate and liase with key business partners and stakeholders in Sales, Digital Marketing, Operations, Finance, etc., to develop business cases and OKRs.
Create/maintain and oversee program backlog and associated release roadmap(s) while articulating how features/functionality are intended to be implemented, alignment to OKRs and associated benefits/business growth (revenue, profitability targets, etc.)
Identify opportunities for improvement/innovation and differentiation in our Digital Product design
Refine and prioritize the Program/Feature backlog, including non-functional requirements, on a regular basis in collaboration with the product owners such that it mitigates operational/technical/financial risk, accelerates team learning, achieves expected outcomes and optimizes the value of the work performed
Develop consistent metrics for a group of products and their rationale for measuring success of the solutions (e.g. ROI), as well as the reporting methodology to track value realization.
Evaluate business value achieved versus plan for the product and communicating outcomes to leadership & stakeholders
Participate/assist with the decision-making that sets the architectural direction/chooses the agreed technology infrastructure that will host the new business functionality for products and product platforms
Lead, manage, and develop a multidisciplinary team, fostering a collaborative and creative work environment that empowers team members to excel and grow
What will you need to succeed?
Must-Have
3+ years of experience as a Product Manager/Owner working in an agile environment representing the voice of the customer and building the right products
8+ years of relevant progressive business experience preferably within the financial services industry/sales & distribution
3+ years of working on highly complex initiatives
3+ years of working knowledge in online or direct to client markets
Strong communication and thought leadership skills, with the ability to influence and inspire cross-functional teams.
Experience with the Scaled Agile Framework (SAFe)
Certified Scrum Product Owner (CSPO)
Nice to Have
Expertise in human-centered design methodoloiges, agile development and user research
Undergraduate Degree in Business, Information Technology, Computer Sciene, Engineering or equivalent experience. MA or MBA in related field preferred
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first
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#LI-POST
#TECHCPJ
Job Skills
Competitive Markets, Computer-Aided Design (CAD), Conceptual Thinking, Customer Service, Manufacturing Trends & Directions, Product Development Lifecycle, Product Development Methodology, Product Manufacturing, Product Testing, Prototype Manufacturing, Value RealizationAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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