Dispatcher

Position: Dispatcher

Company Overview:

Micco Companies is a family-owned holding company with a diverse operating portfolio that includes Colin and Belle MacDonald Charitable Foundation, Community Courier, The Chickenburger and Chicken Little Café, Harvest Wines and Spirits, Palooka’s Executive Fitness, Micco Warehousing & Logistics and Harvest Beer Wines Spirits. A long-term and respected member of the Halifax business community, Micco has a passion for growth and expansion and currently employs over 200 Associates.

We have an opportunity for a Dispatcher to join our team in Bedford. This is a full-time, on-site position with steady year-round work. The right candidate will be a self-starter who fits our company’s commitment to safety and customer service, with a strong work ethic and a "Can Do" attitude.

We offer:

• Full time hours
• Day shifts - with on call responsibilities
• Competitive salary based on experience
• Health insurance options available
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

• Paid time off and holidays
• Opportunities for advancement within the company
• On-site parking
• Micco company and partner discounts

Requirements:

• Minimum high school diploma or equivalent.
• 6 months to 2 years dispatch experience. Courier or service related fleet dispatch is preferred.
• Excellent written and verbal communication skills and the ability to effectively deliver written and/or oral instructions while assisting drivers on the road.
• Problem-solving skills and high attention to detail.
• Able to prioritize, set goals, and accomplish tasks with limited supervision.
• Intermediate computer software skills.
• Knowledge of safety & compliance regulations, applicable laws and transportation standards.
• Strong geographical knowledge of HRM and Nova Scotia.
• Excellent customer service and leadership skills.

Key Responsibilities:

• Plan routes and driver schedules
• Schedule staff and dispatch drivers to appropriate locations according to customer requests/orders
• Manage communication with drivers and ensure adherence to established processes and safety requirements
• Actively monitor work in progress and manage driver productivity
• Perform order entry/updates in shipping software and communicate with customers
• Investigate and resolve escalated orders and solve operational challenges as they arise.
• Co-ordinate activities with other work units or departments
• Review, prepare and submit reports related to business KPI’s and customer requirements
• Support the Field Coordinator to arrange training for staff, and vehicle maintenance
• Ensure accuracy of completed time sheets, payroll and other summaries
• Maintain vehicle audits, operator work records, and submit fuel purchase receipts
• Track and Trace drivers and vehicles when required and communicate with various stakeholders.
• Recommend and implement appropriate action plans for process improvement.
• Perform other duties as assigned.

Job Type: Full-time

Salary: $44,000.00-$47,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Store discount
• Vision care
• Wellness program

Schedule:

• Day shift
• Weekends as needed

Experience:

• dispatching: 1 year (preferred)

Work Location: In person