Dispatcher
Diversified Transportation in Fort McMurray is currently hiring a Dispatcher to oversee operator assignments and dispatching for their fleet units and routes.
Work Shift: 7-on and 7-off shift; 10 hour days (split shift)
Position Overview:
- Manage the daily dispatching of operators to fleet units
- Monitor and immediately respond to route, fleet and operator issues making sure service delivery requirements are met; and advising on company safety policies and procedures
- Process and transmit information and instruction to co-ordinate the activities of operators, supervisors, and fleet units using a variety of computer-aided communications and dispatching equipment
- Monitor phones and assist Base Controllers with providing information to customers/passengers and other DTL employees
- Work independently to expediently resolve customer and passenger issues
- Assign units as required
- Any other duties as directed as assigned by the Duty Manager, or their designate
Years of Experience:
- 2 years of dispatch experience
- 2 years experience in the transportation industry
- 2 years experience in a customer service role
Qualifications & Skills Required:
- General knowledge of Fort McMurray streets and neighborhoods
- Excellent oral and written communication skills and be good in dealing with people in general
- Proficient computer skills including the use of MSOffice and software applications
- Must possess strong organizational skills including time management, multitasking and remaining calm in a hectic work environment including managing a high volume of daily emails, phone calls, and enquiries
- Must have ability to problem solve in a hectic work environment and display a high level of decisiveness
- Experience working in a culturally diverse environment is considered an asset
- Must be able to obtain a clear DNA, PDA and Background Check as required
Job Types: Full-time, Permanent
Salary: $55,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Dispatch: 2 years (required)
Ability to Commute:
- Fort McMurray, AB (required)
Work Location: In person