Dispatcher/Customer Service

Dispatcher

Diversified Transportation is currently looking for a full-time Dispatcher for our Terrace operation. Responsible for managing the day-to-day operations of driver communication, scheduling, and routing, this role is tailor-made for an industry professional with a focus on customer service and passenger satisfaction. The successful candidate must be able to work in a fast-paced environment and possess exceptional organizational and multi-tasking skills.

The schedule for this position is Monday through Friday. Shifts will vary, worked both as straight shifts and split shifts.

Duties and Responsibilities:

• Ability to dispatch day-to-day operations of fleet units
• Provide tactful and professional phone assistance
• Plan, organize and respond to route, fleet, and operator issues and advise on company safety policies and procedures
• Coordinate the activities of drivers, supervisors, and fleet units using a variety of computer-aided communications and dispatching equipment
• Work independently to resolve customer/passenger issues in a professional and friendly manner
• Administrative duties as required (payroll, filing, and reports)

Desired Requirements:

• Possess strong organizational skills including time management, multitasking, and remaining calm in a hectic work environment
• Excellent verbal and written communication skills
• Experience in the transportation industry is an asset
• Strong computer skills using Microsoft Office, Outlook and confidence in using database systems
• Must have previous experience in administrative duties
• Extensive knowledge of Terrace and area
• Clear criminal record

Job Types: Full-time, Permanent

Salary: $25.00 per hour

Benefits:

• Company events
• Employee assistance program

Schedule:

• Monday to Friday
• No weekends

Ability to Commute:

• Terrace, BC (required)

Work Location: In person