Emergency Manager

ABOUT US

ServiceMaster Restoration of Vancouver is one of the largest independent disaster restoration companies in Canada. We provide unsurpassed emergency response, restoration, and reconstruction services to the insurance industry and to residential, commercial, and industrial customers. With coast-to-coast coverage and 24/7 emergency service, we offer a wide range of services that remediate conditions caused by fire, wind, and water.

JOB DESCRIPTION

We are seeking an experienced Emergency Services Manager to coordinate the resources, equipment, and training to ensure all related processes run smoothly. The Emergency Services Manager leads a team of Water technicians and monitors emergency claims for successful delivery while ensuring safety and industry standards are met.

RESPONSIBILITIES

• Oversees emergency projects to ensure quality projects and excellent service delivery.
• Liaise with project managers and other departments in the production division to support accurate job flow information.
• Manages and supervises the Emergency department.
• Ensures all emergency forms, including follow-up and closeout paperwork, are accurately completed, and processed.
• Ensures equipment are properly monitored, stored, and managed.
• Ensure emergency claims and work requests are effectively addressed in a timely manner and jobs are effectively staffed.
• Dispatch and logistics, Job management software, claims process updates.
• Responsible for ensuring performance evaluations, training, disciplinary action, and maintaining Health and Safety protocols for the Emergency department.
• On call coverage management
• Ensuring shop equipment, vehicles and supplies are well maintained, working and available.
• Approval of daily timecards, administration, invoicing, purchasing.
• Quality control- site visits as required.
• Participate in Health & Safety meetings.

QUALIFICATION

• Minimum of 5 years’ experience working in the Restoration Services industry.
• IICRC Restoration Industry Certifications in WRT, ASD, AMRT, FSRT, HST.
• Preference given to applicants with Masters IICRC Certification
• Ability to lead and motivate others - excellent delegation, communication skills, and the ability to make sound decisions at all times.
• Excellent attention to detail with emphasis placed on quality and exceptional customer service.
• Proficiency with Microsoft Office
• Knowledge of Xactimate software and ability to write estimates is an asset.
• Familiarity with mitigation and file management software, including Encircle, Restore 365
• Valid driver’s license and good driving record

Job Types: Full-time, Permanent

Salary: $70,000.00 per year

Benefits:

• Casual dress
• Company car
• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• Monday to Friday

Experience:

• Restoration: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person