Employment Advisor

Are you passionate about making a difference?

WorkLink Employment Society is recruiting for the Employment Advisor Position – Westshore Office position with the flexibility to work in either Sooke or Westshore locations as required. This is a term position until the end of the existing contract with the province for the delivery of WorkBC Services, working up to 35 hours per week (Monday to Friday) and providing support to team members located in the Westshore and Sooke offices; with a salary range of $29.73 to $30.62 hourly. Additional responsibilities include providing occasional evening and weekend coverage for community events.

About The Society:

WorkLink has provided government-sponsored employment services to the residents of the Victoria Capital Region’s Westshore (Colwood, Langford, Highlands, View Royal, and Metchosin) since 1978. In 2008, our services expanded to include the communities of Sooke and surrounding areas including Jordan River and Port Renfrew. We are also pleased to provide Indigenous outreach services to the First Nations Communities of Beecher Bay, T’Souke, and Pacheedaht. Our non-profit organization is funded through both federal and provincial government initiatives. WorkLink is a registered charity in the Province of BC, which is governed by a volunteer Board of Directors chosen from leaders in the community.

We empower our employees to achieve great things and are proud to offer:

• Accelerated vacation entitlement.
• Competitive wage & health benefits packages
• Pets in the workplace
• Strong workplace culture
• Supported work/life balance options.

About The Position:

The Employment Advisor plays a crucial role in services directly to all eligible clients, this is a collaborative process between an Employment Advisor and a Client to ensure that all clients will have access to WorkLink and WorkBC high-quality services. Case Management involves developing a positive relationship with the Client, encouraging, motivating, and supporting the Client to achieve a Sustainable Employment or Community Attachment outcome, and increasing independence and self-sufficiency as quickly as possible as appropriate for each Client. Key factors in Case Management include helping Clients build confidence, become self-motivated, and recognize and build their employment-related skills, strengths, and abilities.

Key duties for this position include:

• Interview clients to obtain employment history, educational background, career goals, transferrable skills, personal and situational factors, and barriers to employment.
• Develop an Action Plan for clients, using the results of the Client Needs Assessment
• Develop and maintain assigned client files in accordance with WorkBC policies and guidelines.
• Determine client eligibility for financial support/relevant resources as required and administer financial supports. according to established policies and procedures.
• Direct and refer the client to other programs and resources.
• Work collaboratively with other Employment Advisors to promote client needs, strengths, and employment goals; and focus services directly tied to labour market demand and emerging needs.
• Explore and maintain a working knowledge of the primary information systems (ICM and ExtraNet)
• Maintain contact with the client to support, motivate/monitor the client's progress.
• Support client self-employment and training applications to identified service utilization targets of active case-managed clients.
• Use databases to process, and schedule all applications for service and appointments for Case Management/Self-Serve clients.

Knowledge, Skills, and Abilities

• Ability to establish and maintain a client-focused approach using coaching techniques and active listening skills; uphold and maintain confidentiality
• Ability to establish and maintain positive working relationships with others both internally and externally.
• A strong understanding of professional standards of practice with respect to clients
• Ability to assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the client and organization
• Comprehensive Knowledge of WorkBC Contract requirements
• Demonstrated Technical Skills and digital literacy: Use of complex databases, preferably ICM; Data analysis and reporting, Computer software – Microsoft Office
• Demonstrated ability to work cooperatively and effectively with others to share best practices that enhance organizational effectiveness
• Exemplary organizational skills and ability to set priorities in a fast-paced work environment.
• Proficient communication and customer service skills.
• Sound current knowledge of employment services, job search strategies, and techniques

Preferred Qualifications:

• A minimum of 2 years of demonstrated experience in the delivery of employment support services (employment counseling, client needs assessments, coaching/mentoring, working with multi-barrier clients) assisting individuals on how to navigate through detailed information.
• Current Vulnerable Sector Criminal Record Check; and valid BC Driver’s license
• Post-secondary degree directly related to career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counseling, education, or human resources management.
• Strong skills in Microsoft Office 365 products, including Excel, Word, and Outlook

To Apply for this position:

• Please submit your cover letter and resumé through our online application as a PDF attachment through the link on our careers page at https://worklink.bc.ca/careers/
• This posting will remain in effect until the closing date of 4:00 pm on Feb 9, 2024
• Applications/uploaded resumes sent via social media platforms (e.g., LinkedIn, Facebook) will not be accepted.

We appreciate all applications, however only those selected for an interview will be contacted.

WorkLink values the diversity of the people it hires and serves. We foster a workplace where individual differences are recognized and respected while utilizing each person’s talents and strengths.

The more inclusive we are, the better our work will be!

Job Types: Full-time, Permanent

Salary: $29.73-$30.62 per hour

Expected hours: 35 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's Degree (required)

Ability to Commute:

• Langford, BC (required)

Ability to Relocate:

• Langford, BC: Relocate before starting work (required)

Work Location: In person