Employment Advisor/Administrator

Position Summary: Are you someone that genuinely enjoys meeting new people and helping others? Would you thrive in a busy office environment with a wide range of duties and tasks? If yes, we currently have an exciting opportunity for an Employment Advisor and would welcome your application.

The Employment Advisor is a valued team member tasked with ensuring our Resource Centre is a warm and inclusive space for our clients to job search and access WorkBC Employment Services.

Duties & Responsibilities:

Client Service:

• Initial greeting and screening of clients in person and via phone.
• Support clients to register for needs assessments and client services.
• Assist clients to apply for jobs, complete resume updates, employer orientations or other applications related to finding or sustaining employment.
• Ensure welcoming and inclusive space for all clients and guests.
• Prepare and offer a range of current labour market information to clients.

Action Plan Development & Case Management:

• Work collaboratively with clients to develop action plan activities and goals.
• Encourage clients to see career opportunities even when faced with challenging circumstances.
• Determine client eligibility for programs, services, and financial supports.
• Monitor clients progress and revise action plan as required.

Marketing:

• Creation and distribution of social media marketing materials and posters as required.
• Preparation and participation in local job fairs.

Administrative Support:

• Work collaboratively with team members to complete office related tasks such as preparation of correspondence, filing, and record keeping.
• Ensure accuracy of client information and data entry in BC provincial database.
• Request and receive client case transfers from other WorkBC catchments.

Qualifications:

• Minimum of two (2) years of experience in customer and client relations.
• Preference for degree, diploma, or certificate in Social Services, Humanities, Office Administration, or Business Management.

Note: Willing to train the right candidate. May consider equivalent combination of education, training, and experience.

• Proficient with technology in a Windows environment, MS Office/365, printers/scanners, and web-based tools.
• Strong business English competency including verbal and written communication skills.
• Ability to maintain non-judgemental stance and adhere to client confidentiality and professional conduct policies.
• Exceptional interpersonal and customer service skills and demonstrated ability to serve with marginalized and culturally diverse populations.
• Excellent collaboration, organization, and prioritization skills.
• Ability to adapt and be flexible in challenging situations.
• Specialized knowledge and familiarity with the local labour market is an asset.
• Creativity and knowledge of Canva and PowerPoint is an asset.

Compensation and Benefits Package:

• Wage Range: $23.46-$25.40 per hour (35-37.5 hours per week)
• Vacation allowance starting at 3 weeks per year (prorated and accessible within first year).
• Additional paid holidays include 13 statutory holidays per year.
• Benefits package including prescription drugs, health, dental and vision plan.
• 8 paid personal days off per year (no doctor’s note required).
• Robust leadership and employer-paid support for personal growth and professional development.

Working hours are Monday-Friday 8:30 am - 4:30 pm. The Employment Advisor will be eligible for employee benefits after a three-month probationary period.

COVID-19 vaccination is required.

Criminal Record Check is required.

While we appreciate all applications; however, only those selected for an interview will be contacted.

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Job Type: Full-time

Salary: $23.46-$25.40 per hour

Expected hours: 35 – 37.5 per week

Schedule:

• Monday to Friday

Work Location: In person