Eye Care Consultant

Retail Associate - Service with a purpose [Hamilton, ON]

Ready to join a multi-award-winning retailer? As the fastest growing, privately-owned optical retailer, we’re on a mission to change lives through better sight. That’s why we need you. Join us during this exciting time as we open 200+ Specsavers locations across the nation. We pride ourselves on putting people first, starting with you by providing a fun and supportive work culture.

What you’ll do

As the face of Specsavers, you have a vital role introducing what we’re all about and that is providing the ultimate in quality eyecare and affordable eyewear for everyone. We’re putting our best foot forward with you to deliver the Specsavers memorable care that over 41 million customers around the world know and receive when they enter a Specsavers. You will pleasantly exceed your customers’ expectations through your shining, caring personality as you guide them through our range of stylish frames and support customers who see themselves through contact lenses for the first time.

*Internally, we use the title Eyecare Consultant for the Retail Associate position. The job description and responsibilities are the same for both titles.

What we’re looking for

We’re people people, and you are too! No experience in optics is necessary but you do have a passion for customer service and a willingness to learn. We’re all about providing you with the support and training you need to become a Specsavers eyeCare Consultant, while also helping you to develop a range of career skills so you can reach your aspirations.

Here’s what will make an exceptional eyeCare Consultant (retail associate):

· A passion for providing superb customer service motivated by uncovering new ways to enhance the optical shopping experience

· You help us stand out by embracing our unique Specsavers Customer Experience model, which means you prioritize driving long term customer relationships over short term results

· You have an ability to work well under pressure while also achieve excellent technical standards, creating and celebrating WOW moments and delivering experiences that transcend customers’ expectations

· You have a friendly and outgoing demeanour, while working with customers to provide knowledgeable eyewear suggestions and styling advice

· You are reliable and offer flexibility to work retail hours which may include some late evenings and weekends

Our eyeCare Consultant position at Hamilton gives you:

· Extended health benefit and employee assistance program, which provides access to services including counselling, family/elder care support, financial assistance, legal services, health coaching, nutritional guidance, stress management, and leadership tools.

· 3 weeks’ vacation, 6 sick days (PT and FT), 1 paid volunteer day per year, and your birthday off

· 2 free pairs of glasses annually. Enjoy discounted rates for additional Specsavers products

· Access to our internal app where you can easily connect with other Specsavers’ colleagues across the country, share stories, gain rewards, and have easy access to training modules

· Opportunities to advance your career with a professional development plan

In addition to competitive pay, training, and the opportunity to be with us from the start of our exciting Specsavers journey in Canada – you can be at the forefront for new opportunities and career growth as we expand to reach our target of 200 stores in Canada.

Apply today

If you are passionate about transforming patients' lives through quality eyecare and exceptional customer journeys, reach out to our recruitment team at enquiries.ca@specsavers.com or mandeep.sandhu@specsavers.com

Job Types: Part-time, Permanent

Salary: $18.00-$22.00 per hour

Expected hours: 12 – 24 per week

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Relocation assistance
• Store discount
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• retail: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-15