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SalaryJobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Intuit
Job Description
Opportunity
Are you looking for a new seasonal opportunity with the top tax software company in Canada?
If you have experience as a tax professional and are highly motivated with excellent communication skills, we need your help in assisting our customers in completing their taxes using Intuit TurboTax products. By providing expert guidance and support, you will contribute to our mission of "Powering Prosperity Around the World". You will play an important role in enhancing our brand by delighting our customers and empowering them to prepare their taxes.
TurboTax is the best-selling brand of tax preparation software in Canada. Intuit, our parent company, has consistently been recognized as a top employer and has been ranked on Fortune's "100 Best Companies to Work for" and Fortune World's "Most Admired Software Companies" lists.
Qualifications
- Minimum 3+ years of paid professional tax preparation experience using professional tax preparation software
- Prepared a minimum of 125 tax returns per tax season for the last 3 years
- Experience in preparing various federal and provincial tax returns for individuals, including students, pensioners, self-employed individuals, rental property owners, investors, and those with foreign income
- Experience in preparing and filing complete customer personal returns, including employment, self-employment, rental income, investments, T1135, foreign income, and all applicable credits and deductions
- Working knowledge of tax laws and concepts, strong critical thinking, and problem-solving skills
- Comfortable with using Windows and mobile platforms, as well as G-suite applications (Docs, Sheets, etc.)
- Excellent written and verbal communication skills
- Flexibility in availability and schedule
- Bilingual proficiency in English and French (reading, writing, and speaking) is considered an asset
- Experience in preparing Quebec tax (TP1) returns considered an asset
- Experience providing support in a contact center environment is considered an asset
- Provide tax guidance for personal tax returns in a remote, seasonal, and customer-facing role
- Collaborate with customers to prepare or review their tax return, ensuring compliance and accuracy by offering guidance and/or tax preparation services
- Research and address tax-related questions, communicating directly with customers through written and oral methods
- Offer Full Service assistance to prepare, review, and file customers' returns with the Canada Revenue Agency (CRA), or provide guidance as customers prepare their own returns, including tax advice and assistance with required documents for the CRA
- Stay updated on tax regulations to provide accurate advice on maximizing customers' tax returns
- Create outstanding customer interactions and experiences that instill confidence, utilizing your empathy, in-depth tax knowledge, and expertise
- Proactively seek and provide the right answers to each customer, using government websites, professional resources, and the expertise of your team, translating complex concepts into everyday language
- Apply established practices, procedures, and company policies to troubleshoot and resolve customer inquiries
