Front Desk Attendant

Ruth and Naomi’s Mission has been in Chilliwack for over 20 years. From handing out sandwiches to the homeless in downtown Chilliwack, we have grown to encompass three locations in Chilliwack and close to 100 staff. We operate 7 days a week, 24 hours a day.
In our Community of Chilliwack, we serve over 500 meals each day; we provide shelter for over 200 people each night; we support 30 people in our bed based recovery programs for men and women... just to name a few of our services.

Ruth and Naomi’s Mission is a Christian faith based organization with a vision and commitment to see the lives of people experiencing homelessness, poverty, and struggling with addiction transformed by the love of God. To assist in this work, we are looking for a new team member at our Family Centre!

Primary Purpose of Position

The Client Engagement Worker at the Family Centre is part of a team responsible to provide a warm and welcoming environment for people coming into the facility. This role provides site security to support and encourage building patrons to feel safe and secure while on the premises of RAN Mission Family Centre located at46129 Princess Avenue in Chilliwack BC.

This Position Reports to:

The Family Centre Manager/Supervisor

Core Responsibilities:

• Ensures compliance with the Employee Policy Handbook and other departmental operational procedures including all health and safety standards.
• Serves as a cheerful first point-of-contact between other Mission staff, contractors, residents, and guests accessing the building.
• Ensures the timely completion of administrative functions such as Shift Activity Reports, Incident Reports, logs, etc.
• Prepares written reports for Supervisor in a clear and concise method that meets the needs and requirements of the security department, and the property management teams.
• Observes resident and guest behavior through personal visual observation and electronic surveillance measures.
• Ensures security equipment (e.g., radios, cell phones, pagers, monitors, chargers, printers, flashlights, keys, cameras and computers, etc.) are in excellent working condition and not mishandled or abused.
• Issues keys/fobs and other security passes to staff, residents and other program stakeholders entering the building and logs the data.
• All people other than residents entering the facility (excluding New Hope Health & Wellness Centre) must be logged in.
• Logs and manages all lost and found property.
• Assists in after-hours reception by answering phone and directing calls to appropriate voicemail.
• Monitors on and off-street parking.
• Maintain ongoing positive communications with other on-site personnel, residents and guests of the Centre.
• Act as first-aid responder and administer first aid, ensuring that incident reports are filed appropriately.
• Ensure all public access, reception areas are kept clear, tidy and presentable always.
• Carry out regular patrols of the Family Centre site internally and externally as directed by a Supervisor, including frequent perimeter walks
• Ensure all common areas are cleaned, including washrooms, according to the provided schedule.
• Participate in unit cleaning of vacated apartments as required.
• Provide additional security and support as directed to the OASIS Residential Addiction Treatment Services for Women.
• Attend scheduled staff meetings as required.
• Other duties as assigned.

Education and Training:

• Grade 12 education or equivalent.
• Ideally a college certificate, diploma or other related security and/or human services training.
• Experience in a stressful, emotionally challenging environment with awareness of security protocols.
• Ideally completed Non-Violent Crisis Intervention training.
• First Aid and WHMIS certified.

Knowledge & Skills:

• An employment history demonstrating reliability and dependability.
• Ability to handle emergency situations effectively while remaining calm and professional.
• Effective team player who is honest, non-judgmental, and non-intrusive.
• Good interpersonal and communication skills
• Ability to effectively analyze situations quickly and apply sound judgment.
• Ability to work with those who have mental health issues, addictions and substance use and engage strategies to provide meaningful support.
• Knowledge of security and emergency operations an asset.
• No personal substance use in the last year.
• No smoking tobacco or other inhaled substances during working hours and not on property.
• Compassionate with a willingness to respect the Christian world-view held by Ruth and Naomi's Mission.

Job Requirements:

• Knowledge of community resources.
• Stand or walk constantly (for up to an entire shift).
• Climb stairs, ramps, or ladders occasionally during shift.
• Occasionally bend/twist at waist/knees/neck to perform various duties.
• Occasionally lift or carry up to 40 pounds.