Front Desk Client Care Consultant

Front Desk & Client Care Consultant (Campbell River)

Discoverylaser

compensation: Hourly rate of $20 - $28 based upon experience, benefits and commission

employment type: part-time

job title: Medical Office Assistant/Medical Spa Frontdesk

We are a BUSY medical based skin-care clinic and Practical Dermatology Practise seeking a part to full-time (Monday-Friday) Front desk client care consultant.

YOU are:

• Highly organized, self-motivated and demonstrate initiative and autonomy

• Comfortable working in a fast-paced medical aesthetics environment

• You enjoy interacting with people and are a positive team player, always willing to lend a hand

• Experienced with client service and cash handling

• possess a professional demeanor, polished and poised in appearance, with excellent people service skills.

Main responsibilities:

• Work closely with the Doctors/Clinicians and be involved in all aspects of the patient/client experience;

• Represent the organization with a positive and professional image in all levels of operation, internal and public. Ability to maintain client/patient confidentiality;

• Answering phones, greeting, scheduling, referring and confirming patients/clients via phone, email and online appointments;

• Book all client appointments to SpaWare software and patient appointments to MedAccess software;

• Navigate online bookings, reviews and mailing lists via DemandForce software;

• Posting and monitoring of social media profiles in FaceBook and Instagram;

• Administrative duties, such as filing, and tracking sales and client info and demographics;

• Act as a support to the clinic director, as needed.

Required qualifications and professional experience:

• Experience in sales by phone and in person

• Proficiency in Microsoft Office software suite an asset

• Comfortable operating computers, photocopiers and fax machines

• Experience in working in cosmetic, aesthetic, medical clinic (3 years) preferred

• Excellent oral and written communication skills

• Ability to maintain accuracy while doing multiple tasks or working under pressure

• Any other combination of education and relevant experience will be considered

Pay:

• In return for your expertise, we offer a competitive hourly rate starting at $20 - $28 per hour, depending on experience, with additional commission on product sales. Additionally, we provide a range of benefits to ensure your satisfaction and well-being.

We thank all applicants for their interest, however; only qualified submissions, including resume and cover letter (outlining why you believe you are a good candidate) will be contacted.

Job Types: Full-time, Part-time

Salary: $23.00-$28.00 per hour

Expected hours: 20 – 28 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: In person