Front Desk Supervisor

Duties

- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service to all guests
- Manage and coordinate guest check-ins and check-outs
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Maintain a clean and organized Front Desk area
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and room bookings
- Process payments and ensure accurate billing
- Provide information about hotel facilities, services, and local attractions
- Collaborate with other hotel departments to ensure guest satisfaction

Requirements
- Previous experience in a similar role, preferably in the hospitality industry
- Excellent phone etiquette and communication skills
- Strong customer service skills with a friendly and approachable demeanor
- Proficient in using phone systems and computer software for reservations and guest management
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Ability to handle difficult situations with patience and professionalism
- Fluent in English

We offer competitive pay based on experience, as well as benefits such as health insurance, paid time off, and opportunities for career growth within our hotel. If you are passionate about providing exceptional guest experiences and have the necessary skills for this role, we would love to hear from you.

Apply now to join our team as a Front Desk Manager!

Job Types: Full-time, Permanent

Salary: $55,000.00-$65,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus pay

Work Location: In person