Front Desk Supervisor

At St. Eugene Golf Resort & Casino, we are looking for energetic individuals that want to join us as we create the destination of choice in harmony with Mother Earth and our Indigenous culture while providing for our families and enriching our community. The Front Desk Supervisor/Room Auditorposition is an opportunity for that individual looking to begin their hospitality career in the exciting hospitality industry. Eligible employees receive a competitive compensation package consisting of 2 weeks’ vacation, 10 paid sick days, company matching investment program, and a group health benefit plan. Employees participate in paid training on local indigenous history and cultural, conducted in partnership with the Ktunaxa Nation Council. In addition, all employees receive resort benefits such as complimentary green fees, staff events, discounts in the restaurants, spa, Guestroom and RV Park reservations.

Qualifications:

• 1-2 years of hotel, front office or property management experience
• Education in Hotel/Hospitality Management preferred or equivalent experience and training accepted
• Experience in housekeeping, food services, customer service or property management an asset
• Superior user capabilities in computer software products including property management software such as Maestro, Time Clock, as well as catering services software and Microsoft Office Suite.

Knowledge, Skills and Abilities:

• Superior customer service at the core.
• Ability to maintain confidentiality of guest information.
• Conflict resolution and problem-solving abilities.
• Willing to be able to work evening, weekends, and holidays (shifts vary form 6:00am start - midnight)
• Ability and desire to lead and train your team while maintaining office harmony and high morale.
• Calm and clear-thinking ability to handle problems or crisis in a highly professional manner.
• Clear and thorough communication skills.
• Ability to follow directions thoroughly and work with minimal supervision.
• Accounts receivable or night audit skills an asset

Duties and Responsibilities:

• Oversee Front Desk transactions and guest
• Take guest reservations and provide recommendations of hotel services and within the area
• Oversee day to day management of the lodging portfolio including lodging operations, balancing lodging inventory, and resolving lodging type conflicts and/or oversells, guest requests, preferences and/or needs.
• Lead, direct and inspire front office colleagues.
• Enforces all cash-handling, check and credit processes and policies, correcting guest folios
• Deliver resolution to customer problems, such as discounts, adjustments to bills or complimentary rooms to compensate for any inconvenience.
• Auditing guest rooms prior to check-in
• Act as Manager on Duty for first line of support for services needed by guests. This includes maintaining 24/7 phone coverage to meet or delegate appropriately for any given situation.
• Assure all colleagues remain up to date and familiar with procedures, activities at the Resort, local attractions, current events, and other information in order to provide accurate information.
• Maintain and enforce departmental standard operating procedures, training and maintaining colleague knowledge

Job Type: Full-time

Salary: $23.86-$24.59 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekends as needed

Experience:

• Customer service: 2 years (required)

Work Location: In person