Front Of House Lead

The Front of House (FOH) Team Lead is responsible and accountable for providing the highest level of guest satisfaction while overseeing sales, staff, and standards within the restaurant. This position oversees a team of 20+ FOH staff members.

This position creates a safe, welcoming, and positive environment for guests and staff. The FOH Team Lead collaborates on operational/financial activities such as maintaining inventory and managing labor. This position is responsible and accountable for maintaining and ensuring adherence to company policies, procedures, industry standards, and government regulations.

Key Responsibilities

Key responsibilities include, but are not limited to:

● Ensuring a smooth and seamless guest experience by greeting, serving, addressing concerns or complaints, suggesting mutually acceptable resolutions, cashing out, and encouraging guests to return.

● Building a collaborative relationship between the FOH and BOH.

● Maintaining and ensuring adherence to company policies and procedures, employment and human rights standards, health and safety (including Food Safety) regulations, quality standards, and alcohol service (Smart Serve).

● Investigating and resolving daily service issues and customer concerns/complaints.

● Coordinating FOH operations during each shift, identifying gaps in service, and suggesting operating improvements.

● Participating in and championing marketing and promotional initiatives.

● Assisting with catering and special events as required.

● Scheduling, leading, coaching, mentoring, and training FOH staff.

● Performing other duties as assigned.

Key Qualifications

● Minimum of 3 years’ experience, preferably in a leadership role, or in an FOH role.

● A high school diploma is required.

● A college diploma in Hospitality or a related field is an advantage.

● Experience using the Lightspeed POS system is an advantage.

● Smart Serve and Food Safety certification is required.

Core Competencies

● Results-driven with a “guests first” attitude.

● Solid interpersonal skills, cheerful, fun, and calm under pressure.

● Strong oral and written communication skills.

● Willingness to learn, grow and adapt.

● Collaborative, mentoring, team-oriented, leads by example.

● Exceptional organization and time management skills and demonstrates a strong attention to detail.

Working Conditions

● Shift: The ability to work all hours, days, evenings, and weekends is required.

● Overtime and on-call hours as well as working on holidays may be required.

● Indoor dining room and outdoor patio, weather permitting.

● Moves furniture when preparing special arrangements and lifts to 50 lbs.

● Long periods of standing, walking, slight stretching, and slight bending.

● Repetitive hand/arm/wrist movements.

● Occasional sitting, crouching, pushing, and pulling.

● Exposure to heat, steam, noise, artificial light, and the public.

● Must obtain and maintain Smart Serve, Food Safety, and WHMIS certification.

● Must have reliable transportation; a car with a valid license/insurance is an advantage.

Job Types: Full-time, Seasonal
Contract length: 7 months

Salary: $1,000.00-$1,250.00 per week

Benefits:

• Dental care
• Discounted or free food
• Extended health care

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Tips

Education:

• Secondary School (preferred)

Experience:

• Hospitality: 3 years (preferred)

Licence/Certification:

• Smart Serve (preferred)

Work Location: In person

Expected start date: 2024-04-15