Jubilee House Team Lead

DATE: January 2024

ROLE TITLE: Jubilee House Team Lead

PLACEMENT: .5FTE

At Redwood, we create safe, affordable, hopeful housing where people thrive in community. We envision a hope-filled community where everyone has a place to call home. We value collective belonging, hope, innovative leadership, and solidarity. Our work is rooted in the understanding that housing is a human right and vital to health and wellbeing. We believe the opposite of homelessness is community.

Jubilee House is Redwood’s newest property. However, it has provided supportive housing to women and their children in Orillia since 2000 under Couchiching Jubilee House, which joined Redwood in February 2023. We are pleased to build on the good work and reputation of Couchiching Jubilee House as we establish a presence in Orillia to help meet the affordable housing needs in the community.

GENERAL FUNCTION:
Reporting to the Supportive Community Coordinator, this position will be part of a multi-faceted team that oversees creating and operating safe, affordable, hopeful communities of housing and shared spaces across a spectrum of affordability, location, size, permanence, and support. The Jubilee House Team Lead, alongside the
Housing, Clinical, Supportive Community, and Volunteer teams, will build a community of support for current, former, and future residents, volunteers, staff, and our broader community by creating spaces for lives to intersect, by connecting people with local support services and agencies for professional assistance, and by providing practical and emotional support on a day-to-day basis. The JH Team Lead will create warm, welcoming spaces, coordinate side-by-side supports and case management, and develop hope through housing.

JUBILEE HOUSE TEAM LEAD DUTIES & DETAILS:
The following duties are typical for this position. Successful applicants may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address changing needs and best practices and achieve established outcomes.

Housing
● Coordinate with the Housing team as they work with Coordinated Access to match people seeking housing with available units, show units, complete paperwork, and coordinate intake
● Coordinate unit preparation (repairs, touchups, and maintenance with the Property team, cleaning, resetting, and creating warm, welcoming spaces with the Volunteer team)
● Facilitate move-in (access instruction, tour of facility including laundry, garbage, mail, community spaces, and neighbours)
● Assist with transition from our units to long-term housing, including assistance with giving notice, packing, referral to Furniture Bank services, and coordinating move
● Work with the Housing team to conduct wrap-up interviews to seek input regarding our premises, services, and supports

Developing Supportive Community

● Develop and lead a team comprised of staff, volunteers, peers, and community partners to build relationships and develop support networks

● Create opportunities for people to connect, create, and contribute
● Provide system navigation and advocacy and support residents to connect with community resources
● Provide side-by-side mental health and wellness support, encouragement, coaching conversations, and support with self-care, as well as facilitating access to onsite and community-based counselling services
● Provide physical health and wellness support and oversee food security programs
● Facilitate ongoing case management
● Plan and facilitate monthly house meetings for information, connection and feedback
● Complete monthly in-unit visits for one-on-one check-in and support
● Supervise student placements at Jubilee House
● Work with the Volunteer Coordinator to coordinate and manage volunteers and volunteer opportunities

Administrative Support
● Daily HIFIS entry
● Various administrative duties, including responding to inquiries for supportive housing, managing and facilitating donation requests, creating a monthly calendar of events, and contributing to social media platforms and monthly update communication

● Ensure office tasks are completed, including filing, signing and authorizing forms and preparing other documentation required by funders, stakeholders, and partners

● Prepare and generate reports, presentations, and outcomes tracking
● Other duties as assigned

QUALIFICATIONS:
● Post-Secondary Degree or Diploma in Social Services, Sociology, or related field
● Additional degrees and/or certifications are a plus
● Lived experience and/or working experience with communities we support, particularly in gender-based violence
● Extensive knowledge of the non-profit space, particularly in the context of affordable housing and the

Housing First strategy
● Proven record of Trauma-Informed, Harm Reduction, Anti-Oppressive approach
● Experience with Coordinated Access and HIFIS
● Growth mindset and a willingness to learn and grow (thirst for knowledge, openness to feedback, embracing failure, flexibility and adaptability, and problem-solving skills)
● Demonstrated ability to respond innovatively to systemic challenges and roadblocks
● Solutions-oriented approach to challenge and conflict management

Job Types: Part-time, Permanent

Salary: $24.00 per hour

Expected hours: 20 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Store discount
• Wellness program

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Ability to Commute:

• Orillia, ON (required)

Ability to Relocate:

• Orillia, ON: Relocate before starting work (required)

Work Location: In person