Hilton Garden Inn - Night Auditor

JOB SUMMARY

The Night Auditor is responsible to reconcile and balance all daily transactions while performing all duties of a Guest Service Agent. To ensure guest satisfaction through proper and effective interpersonal skills and the proper execution of Front Desk operations.

JOB RESPONSIBILITIES

This position is responsible for the following tasks:

· Possess strong Customer Relations

· Ability to respond professionally and empathically to guest concerns/complaints

· Must be efficient, well-organized and able to handle multiple tasks

· Closing and balancing all room accounts.

· Counting and balancing cash and credit card receipts.

· Balancing direct bill accounts.

· Closing and reconciling all hotel revenue centers.

· Verifying and balancing vouchers.

· Running a trial balancing report

· Investigating or analyzing out-of-balance situations.

· Making adjustments or corrections to accounts as needed

· Printing and distributing various computer audit reports.

· Completing required venue and expense reports.

· Have knowledge of hotel fire and safety procedures.

· Maintain a high level of customer service at all times.

· Setting and verifying guest wake-up calls.

· Handle guest enquiries.

· Perform end-of-day procedures and restart all interfaces in a timely manner.

· Assist with spreading calcium/stone during winter months and ensure exits are clear.

· Perform hotel patrols

· Other tasks as required

Minimum Qualifications

• Bilingualism is an asset
• 1-2 year’s strong customer service skills
• Knowledge of safety and security procedures
• Advanced math and booking skills
• Ability to solve problems and diffuse tense situations
• Ability to perform computer-based tasks such as data entry
• Attention to detail and organizational skills
• Time management and multitasking skills
• Excellent verbal and written communication skills
• Previous audit experience an asset

Education Requirements

· General Education Diploma (GED) or equivalent.

· Degree in hospitality management, business administration, or a related field is an asset.

Bona Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

We encourage qualified individuals from all backgrounds to apply for available positions and join us in our pursuit of excellence.

We will accommodate the needs of applicants under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and any other applicable legislation throughout all stages of the recruitment and selection process. If you require support/accommodation during the hiring process, please contact our Human Resources Department at HR@bonabuilding.ca.

Job Type: Part-time

Salary: $23.90 per hour

Benefits:

• On-site parking

Schedule:

• Night shift
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)
• Hospitality: 1 year (required)

Ability to Commute:

• Ottawa, ON K1V 1S1 (required)

Work Location: In person