Guest Service Agent - Full Time

• Responsible for welcoming guests through check-in and out of the hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, and acting as a switchboard relief.
• Answers the switchboard and all other related phone duties in a polite and professional manner.
• Greet and welcome guests upon arrival in a courteous and friendly manner.

Answers all guest inquiries, and complaints concerning the Hotel, its services, etc. in a polite and tactful manner.

• Provide guest security through effective key control and confidentiality.
• Telephone to be answered within 3 rings while complying with the Hilton Brand Standards.
• Ensure any guest messages or faxes are accurately logged and forwarded to the correct guest/department.
• Ensure all non-stop checkouts are processed and filed for delivery upon request of the guest.
• Correct any inaccuracies and discrepancies in any guests' accounts or profiles.
• Handle all guest inquiries/complaints in accordance with our Brand Standards.
• Updates Guest Accounts and presents checks to guests (exchanges currency and balances cash on a daily basis)
• Establish and develop long-term customer relationships providing value and profitability.
• Demonstrates knowledge of OnQ, Hilton's property Management system.
• Complies with and exceeds Brand Service Standards and guests' expectations.
• Know and understand the products and services offered by the Company and Hotel.
• Keep informed of all local attractions and events in the city and keep informed of all hotel activities.
• Work with and assist all team members in a professional and courteous manner.
• Maintain personal appearance and hygiene in accordance with company policies.
• Perform other tasks and duties assigned by the hotel management.
• The candidate will be required to work varied shifts including overnight shifts

Job Type: Full-time

Salary: $18.50-$19.50 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• Hotel: 2 years (required)

Licence/Certification:

• CPR Certification (preferred)

Work Location: In person