Guest Service Agent

he Insignia Hotel Sarnia, a Tribute Portfolio Hotel is situated in the quaint town of Sarnia in Ontario, Canada. The hotel was built in the ‘60’s and was the pride of the community. In 2018, the hotel was transformed into the luxurious boutique hotel that it is known as today. The Insignia Hotel is a pet-friendly hotel in Sarnia and features 84 rooms and premium meeting and event space, fitness center, and indoor pool.

We are eager to meet with talented, passionate, motivated Guest Service Agentwho is looking for a unique opportunity to achieve personal and professional growth.

The primary role will be the face of the hotel- the first person all guests meet with upon arrival, the one that will make our guests feel at ease and welcomed, and create personalized extraordinary experiences.

What you will get out of it?

• To play a role in the in the Marriott Hotel brand story
• The chance to join a growing company at an exciting time in the business, with a significant opportunity for your development!
• A slew of meaningful benefits for your career & well-being, in addition to all the great Marriott Perks!

What we will get out of it?

• A sincere and professional team player who is able to jump from role to role to ensure our guests’ needs are met at all times.
• An owner of the lobby and The Living Room! Inside and outside!
• Someone that will be equal and sometimes more parts of any of the following: Front Desk, Bell person, Concierge

What you need to bring to the party?

• Fun loving nature Charming conversationalist
• Can do- flexible attitude- “maybe/or” problem solver
• Tech- savvy Multitasker who doesn’t crack under pressure
• An eagle eye for details
• Happy to be on your feet all day
• Front desk experience preferred but we can teach ya if you are game!

Your Duties: your day could include all or some:

• You check in and check out guests
• Make and modify reservations for hotel and restaurant

• Troubleshoot guest requests
• Office duties, such as printing papers for the hotel & restaurant
• Answering calls
• Continuously relay important room and guest information to other team members.
• Take and deliver rooms service orders to guest rooms, if needed
• Ensure each guest is welcomed and provided assistance in a timely professional manner.
• Provide personal recommendations for hotel services, local events & activities, dining options, transportation and more.

Job Type: Full-time

Salary: $16.55 per hour

Benefits:

• Discounted or free food
• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Application question(s):

• Have you ever attended an interview at The Insignia Hotel in the past?
• Are you available to work full-time (up to 40 hours a week) if needed?
• What is your availability? Please list days and time you are available to work.

Experience:

• Lightspeed POS: 1 year (preferred)
• Hotel (front desk or related): 1 year (required)

Language:

• English (Fluently) (required)

Work Location: In person