Hotel Guest Service Agent

We are looking for a friendly and experienced candidate with previous hotel experience to join us as a Hotel Guest Service Agent for our Hotel, Motel 6 London.

You will be responsible for the following:

• Greet and welcome guests and ensure their needs are met in a timely manner
• Check-in and assign rooms to arriving guests
• Manage and process, cancel, and change room reservations
• Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner
• Manage and process payments and balance cash
• Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
• Answer phone calls and direct to others as required
• Coordinate with housekeeping and maintenance
• Perform clerical duties as required
• Support the Supervisor with any other required tasks in a timely manner
• Being flexible with scheduling
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform other related duties as assigned

Qualifications:

• Excellent communication and customer service skills
• Proficient in using phone systems and computer software
• Strong problem-solving skills and ability to handle difficult situations
• Attention to detail and ability to multitask in a fast-paced environment

Candidate must have at least 2 years of hotel experience, as well as completed or working towards a certificate or college diploma in Hotel Management. Please note that candidates without the required qualifications will not be considered.

This position offers an opportunity to work in a dynamic and fast-paced environment, interacting with guests from all walks of life. We value teamwork, professionalism, and a positive attitude. If you are passionate about providing exceptional guest experiences, we would love to hear from you. Apply now to join our team as a Guest Service Agent.

We thank you for your interest in this position. Please note that only short-listed candidates will be contacted.

Job Types: Full-time, Part-time, Permanent

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Application question(s):

• Have you completed or are working towards a certificate or college diploma in Hotel Management?

Experience:

• Hotel Guest Service: 2 years (required)

Work Location: In person