Guest Service Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accuracy of information
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow all hotel policies and procedures

Skills:
- Bilingual proficiency in English and another language is preferred
- Previous experience in a hotel or hospitality setting is a plus
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Strong communication skills, both verbal and written
- Knowledge of phone etiquette and experience with phone systems
- Ability to multitask and prioritize tasks effectively
- Familiarity with front desk operations and reservation systems

We offer competitive pay and benefits packages for our Guest Service Agents. If you are a friendly, customer-oriented individual with a passion for hospitality, we would love to hear from you. Apply now to join our team!

Job Types: Full-time, Permanent

Salary: $17.50-$17.75 per hour

Expected hours: 30 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Owen Sound, ON N4K 6N4 (required)

Ability to Relocate:

• Owen Sound, ON N4K 6N4: Relocate before starting work (required)

Work Location: In person