Guest Service Agent

Responsibilities for Guest Service Agent

• Front Desk Operations: Check in / Check Out
• Customer Service: ensure guests needs are met with a positive attitude, provide information on the property and tourist area, handle guest issues or complaints.
• Communications: Answer all calls, emails, inquiries in a courteous, professional and efficient manner, relay messages and information to internal departments
• Administrative Tasks: maintain accurate records of guest interactions, reservations, and transactions, handle cash and process payments, prepare daily reports and complete all check lists accordingly.
• Collaboration: coordinate with other departments with anything pertaining to guests to ensure a smooth guest experience, work closely with housekeeping and maintenance
• Safety & Security: Follow security procedures to ensure the safety of the guests and their belongings, report any suspicious activities or concerns to the appropriate personnel.

Qualifications for Front Desk Agent

• Education: High school diploma or GED equivalent. Additional hospitality education is a plus.
• Communication Skills: strong verbal and written communication skills, proficiency in other languages ie; Korean is beneficial.
• Customer Service Skills: ability to handle difficult situations, experience in this area prefered.
• Technical Skills: proficient in computer systems, and hotel management systems along with basic office software.
• Attention to Detail: accuracy and attention to detail in payments, guest information and other.
• Interpersonal Skills: Able to time manage, multitask while maintaining a friendly and approachable demeanor.
• Flexible: willingness to work flexible hours, including evenings, weekends, holidays without exception.

Job Type: Full-time

Salary: $17.00-$19.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Application question(s):

• Are you currently located within the Niagara Region?

Experience:

• Customer service: 2 years (preferred)

Work Location: In person