Hotel Guest Service Agent

### Job Overview:

We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

### Duties:

- Greet guests upon arrival and assist with check-in and check-out procedures

- Provide information about hotel amenities, services, and local attractions

- Handle guest inquiries, requests, and complaints in a professional and timely manner

- Answer phone calls and direct them to the appropriate department or staff member

- Process payments and maintain accurate records of guest transactions

- Assist with reservations and ensure accurate room assignments

- Coordinate with housekeeping to ensure clean and well-maintained guest rooms

- Address any issues or concerns raised by guests to ensure their satisfaction

- Maintain a neat and organized front desk area

### Skills:

- Previous experience in a hotel or front desk role is preferred

- Excellent phone etiquette and familiarity with phone systems

- Strong customer service skills with the ability to handle difficult situations calmly and professionally

- Bilingual/multilingual skills are a plus

- Knowledge of Guest Service principles and practices in the hospitality industry

- Ability to multitask and prioritize tasks effectively in a fast-paced environment

- Strong attention to detail and accuracy in handling guest information

If you are looking for an exciting opportunity to work in the hospitality industry and provide exceptional service to our guests, please apply now. We offer competitive pay rates and opportunities for career growth within our organization.

Job Type: Full-time

Salary: From $18.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Supplemental pay types:

• Overtime pay
• Tips

Experience:

• Hotel Front Desk: 1 year (required)

Ability to Commute:

• Goderich, ON N7A 3J5 (required)

Work Location: In person

Application deadline: 2024-03-07
Expected start date: 2024-03-04