Housing Manager

Central Residential Services Board has an exciting and challenging opportunity for a highly motivated, well organized, and experienced individual to carry out the objectives and responsibilities as a Housing Manager for a transitional housing initiative.

The goal of this position is to use a collaborative, strength-based perspective that recognizes the individual skills, talents, and needs of our residents. In collaboration with government and other community agencies, CRSB will provide life and living skills, meals, and a safe and welcoming environment to help give individuals a stable home.

POSITION SUMMARY:

Reporting to the Executive Director, the Housing Manager will oversee the development of transitional housing. As Manager, you will support individuals in accessing our wrap-around support, building various personal skills, and overcoming barriers to their goals. The successful applicant must be prepared to manage in a dynamic, person-centered environment that uses evidence-based practices to support participants in successfully transitioning into safe, secure, and stable housing.

The incumbent will have a thorough knowledge of transitional housing best practices as well as the issues that impact housing stability, including poverty, trauma/abuse, mental illness, and substance use.

The Manager provides analysis and recommendations on matters involving the overall strategic direction and vision of the initiative; the development and evaluation of short-term and long-range strategic plans where required; bylaws, policy, and program development; financial and human resource management; critical issue management and risk mitigation; analytics and statistical reporting.

The Manager must have a demonstrated track record of leadership in operational management and applied research-based outcomes. With strong relationship-building skills and superior communication skills both oral and written, the successful candidate must maintain and build productive working relationships with stakeholders, including other community-based organizations, government, and non-government agencies.

PRIMARY DUTIES AND RESPONSIBILITIES:

Leadership and Team Management

• Provide strong leadership to a multidisciplinary team, fostering a collaborative and positive work environment.
• Conduct regular team meetings, performance reviews, and training sessions to enhance staff skills.
• Supervise staff and motivate them to bring their very best to work each day.
• Create an environment that is rewarding and inspiring for staff and participants.
• Maintain employee, client, and volunteer confidentiality.
• Develop, implement, and revise policies procedures and programs.
• Develop and/or source training modules.

Participant Support

• Implement and oversee internal programs that address the unique needs of the participants dealing with addiction, housing instability, and mental health issues.
• Coordinate staff and multi-disciplinary teams to support participants with person-centered goals.
• Ensure a smooth intake process for participants (including both intake and discharge when necessary).
• Collaborate with external service providers and community organizations to enhance resident services.

Facility Operation and Management

• Maintain consistent, high-quality services and infrastructure while striving to achieve strategic and operational goals.
• Oversight and management of the construction of the new multi-unit facility.
• Ensure the smooth day-to-day functioning of the facility, including maintenance, security, and cleanliness.
• Ensure the facility meets regulations and requirements for matters such as health, safety, and capacity and, additionally, ensure adherence to CRSB Policies and Procedures, especially those related to safety.
• Coordinate and execute the purchase of supplies and equipment, respecting budget allocations.
• Write proposals for developments as well as source grants and funding sources.
• Maintain records, reports for liability and insurance purposes.
• Identify, report, and take steps necessary to mitigate risks.
• Assist in budgets, billing and reporting to funders; collect, maintain and enter statistical and other data and prepare annual and various other reports as required..

Community Engagement

• Establish and maintain positive relationships with local agencies, community partners: government, community and private.
• Advocate for the needs and rights of residents within the broader community.

QUALIFICATIONS AND EXPERIENCE:

• A bachelors degree in a social services field or equivalent.
• 3 to 5 years of front-line Support work experience in increasingly more senior roles;
• At least 2 of those years in a supervisory capacity in environments related to substance use, housing support and/or mental health.
• An equivalent combination of education and experience will be considered.
• Strong understanding of addiction, homelessness, complex needs, and mental health issues.
• Experience in a leadership role, preferably in a non-profit or community-based organization.
• Senior leadership experience within a multi-service complex organization.

· Strong interpersonal relationship-building skills and the capacity to build consensus and maintain positive relationships with various stakeholders.

• Experience working within a business environment understanding requirements for Human Resources, OHS, and Financial obligation and reporting.

· Demonstrated analytical and organizational skills, including effective planning and management of multiple projects.

· Ability to problem-solve, use critical assessment, and act strategically, and creatively.

· Organized with proven ability to manage multiple tasks at a time.

• Possess a Class 5 Driver’s license, a clear driver’s abstract, and a reliable vehicle.
• Provide a clear code of conduct including a Vulnerable Sector Check.

SKILLS AND ABILITIES:

• Ability to use sound judgment while working in demanding conditions and circumstances.
• Excellent oral and written communication skills.
• Ability to problem solve and work independently as well as part of a team.
• Ability to work in diverse environments within a client-centered framework.
• Skilled in dealing with conflict, developing consensus, and maintaining excellent working relationships with participating agencies.
• Skilled in the use of MS 365 (Word, Excel, Teams, Outlook, PowerPoint)

This is a non union, management position

Pay scale: HL-21 ($71,219-$92,585)

Job Type: Full-time

Salary: $71,219.00-$92,585.00 per year

Benefits:

• Casual dress
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Ability to Commute:

• Gander, NL A1V 1J5 (required)

Ability to Relocate:

• Gander, NL A1V 1J5: Relocate before starting work (required)

Work Location: In person