Box Office & Front Of House Manager

Application Deadline: March 28, 2024 (or until filled)

Start Date: Immediately

Salary Range: $55,000

Province: Newfoundland & Labrador

City: St. John’s, NL

Employee Benefits: Eligible for Benefits (after 3-month probationary period)

Job Type: Full-Time

PURPOSE

To oversee the delivery of excellent customer service to all patrons visiting The Majestic

Theatre. To ensure efficient and effective daily operation of The Majestic Theatre Box Office and ticketing system.

RESPONSIBILITIES

• Oversee all Box Office and Front of House operations, including ticket prices, sales,

orders, arrangements, schedules and subscriptions.

• Plan, order, distribute and account for all ticket sales.
• Maintain ticket-selling software, and associated equipment including work with our ticket

software provider Spektrix, maintaining a good relationship.

• Responsible for all aspects of ticket sales, ensuring that all ticket requests and orders

are handled promptly.

• Create and maintain events, seating plans, ticket design and ticket inventory in Box

Office system.

• Balance orders with any of the following: cash, cheques, Interac, gift certificates, credit

cards, money orders, coupons/vouchers.

• Prepare a daily and final sales report with reconciliation of cash receipts and sales, to be

distributed to the Business Manager.

• Hire, train, schedule and supervise all Box Office and House staff (Box Office Attendants

and Ushers).

• Co-ordinate with the Box Office and House staff on all Front of House activities;

including special signage, house counts, notification of groups attending, requests for

wheelchair assistance, etc.

• Coordinate performance timelines with rental groups, including preshow chat, curtain

speeches, and intermission, etc.

• Manage printed program distribution and secures programs and other patron materials.
• Perform other duties as assigned.

SKILLS/QUALIFICATIONS

• strong customer service skills

• Experience using Spektrix or similar ticketing system an asset

• Health & safety and First Aid & AED training an asset.

• Good time management and leadership skills.

EDUCATION / EXPERIENCE

• Minimum of 3 years experience in the performing arts or any related field.

• Requires a flexible schedule, reporting for work on evenings, weekends, and holidays.

APPLICATION DEADLINE – March 28, 2024

Terra Bruce Productions values diversity in its workforce and invites applications from all qualified candidates. If you need accommodation at any stage of the application process, please feel welcome to make a request at admin@terrabruce.com. We thank all applicants for their interest in Terra Bruce Productions, however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $55,000.00 per year

Benefits:

• Dental care
• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

Application deadline: 2024-03-28