I&It Service Account Manager

About the Branch
Enterprise Applications Branch (EAB) is responsible for providing leadership in the planning, development and support of enterprise business solutions and services. EAB provides application development expertise for implementing new business applications and major enhancements that focus on collaboration, enterprise information management and enterprise level services.
The Opportunity
The Treasury Board Secretariat, Central Agencies I&IT Cluster, Enterprise Applications Branch, is seeking a self-motivated, strong communicator to lead implementations of corporate applications with multiple clients within the Ontario Public Service (OPS) with diverse and complex IT application needs primarily in the cloud computing space, such as Microsoft Azure.
If you have extensive experience in managing IT projects and stakeholder management following strict release management process such as Azure DevOps, deployments to an Azure Web App including release cycle processes, concepts, design, troubleshooting, and related technologies such as pipeline builds, continuous integration (CI) and continuous delivery (CD) services, GitHub releases, Azure pipeline builds, ServiceNow integrations, then this may be a job for you.
Why join the team
Join us and help make government work better for people by delivering simpler, faster, and better digital services and products. We provide employees with constructive feedback to foster their career growth, and opportunities to collaborate with talented people. We will help you achieve your goals through continuous learning, professional development and support.
We offer:
• Work that makes an impact ministry and OPS wide
• Learning and development opportunities
• Open and inclusive work environment
• Flexible work arrangements
• Health and dental benefits
• Pension plan
• Generous vacation
Note: This position is located at 33 King Street West Oshawa and/or 222 Jarvis Street, Toronto; however, alternate work arrangements including flexible hours, hybrid remote work, and compressed work week may be available.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will provide:
Client Engagement
• Manage communications between clients and facilitates client access to resources, expertise, services and assistance, and manages client expectations.
• Assess client needs, provides client advice and directs the development and operation of service delivery activities to manage/anticipate growth and maximize productivity.
Team Leadership
• Assess and oversee operations and collaborate with management and senior management.
• Provide advice and expertise to project management teams, external vendors, management and executive level committees.
• Provide implementation expertise and leadership for the development of service planning, policy and procedure development, and application implementation.
Performance Management
• Lead client IT service delivery targets by developing and monitoring application implementation success metrics.
• Constantly evaluate and assess effectiveness of classroom training delivery and continuously improve the training program.
• Evaluate performance of services against business needs and identifying issues, determining resolution and implementing corrective action.
• Participate in ensuring client demand for services are aligned to the financial cost recovery model.
• Supports Project Manager and Manager in overseeing and tracking the daily activity and performance of contract staff.

How do I qualify?

Project Management Skills:

• You have strong research and project management skills with the ability to lead and participate in multi-disciplinary teams and identifying information technology options for clients, developing and modifying new systems and making recommendations for acquisition of applications, hardware/software, and IT services.
• You have deep experience with leading application development teams utilizing modern SDLC methodologies such as Agile and DevOps.

Technical Knowledge:

• You have extensive experience in cloud computing design and architecture, such as Microsoft Azure, Azure Service Bus, including RESTful API, Container, Compute, and Developer services.
• You are a full-stack developer with extensive practical experience in design and development utilizing current tools and technologies such as C#, .Net Core, Angular, PowerShell, Micro-services, Event-driven architecture, & Azure Service Bus.
• You have extensive practical experience in the service integration design, development and related technologies such as Azure Web API service, Web API Management service, Azure Service Bus – Topic, Micro-services & event-driven architecture.
• You have extensive practical experience with integrated development environments and release management processes such as Azure DevOps, deployments to an Azure-Web App.
• You have extensive practical experienced in release cycle processes, concepts, design, troubleshooting and related technologies such as pipeline builds, continuous integration (CI) and continuous delivery (CD) services, GitHub releases, Azure pipelines builds, ServiceNow integrations.
• You have a full understanding of modern cloud services management concepts, including issue troubleshooting, performance optimization strategies and related technologies such as Azure Application Insights.
• You have advanced knowledge in scripting and performance optimization of databases such as MS SQL & CosmosDB and related technologies.

Interpersonal & Communication Skills:

• You possess oral and written communication skills in order to effectively train employees on our technology; present to senior executives across the OPS; provide coaching and direction to staff.
• You are able to discuss service requirements and options with clients, to provide advice and information to management, and to prepare a range of reports, recommendations and communications to guide the planning and implementation of corporate applications.
• You have knowledge of word processing, spreadsheets, database, and presentation software to provide correspondence, reports and meeting and project materials.
• You have the ability to manipulate data; tools and systems for analyzing, tracking and reporting on provisioning, demand and capacity management and for reporting requirements.
• You have relationship management skills to deliver business consulting services to clients in multiple organizations and provide advice on creating and delivering effective solutions.

Analytical Experience and Problem-Solving Skills:

• You have strong problem-solving, analytical, and interpretive reasoning skills with experience leading large system implementations.
• You have experience analyzing system design, build, test, and implementation phases as well as leading and resolving critical sustainment problems in modern cloud-based systems such as Microsoft Azure.
• You have the ability to identify and evaluate strategic directions for the provision of services to multiple clients with varying needs.