It Service Management Representative

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data, and intelligence to redefine their operating models.

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Responsibilities:

• Work collaboratively with the sales team and advertising partners to review and identify issues in their technical set up and propose solutions via email and video call

• Maintain a knowledge store of common issues and FAQ’s to facilitate fast resolution of technical issues for advertisers 

• Suggest and implement ways to reduce technical set up issues and improve speed of advertising solution setup

• Solve Zendesk tickets while adhering to SLAs, as well as optimizing the support process for high efficiency

• Analytics tag troubleshooting through testing custom tag set up and integration connections with platforms such as Google Tag Manager, Shopify, WooCommerce and BigCommerce

• Audit existing set-up and recommend best practices based on implementation including test events, etc.

• Proactively communicate any product updates or changes to the sales team via newsletters and video calls

Qualifications