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SalaryThe Import team’s primary responsibility is to extract, transform, and load data from other SaaS providers into Jane. We’re looking for a Data Import Specialist who have the technical skills to quickly and accurately interpret large amounts of data, as well as the soft skills to guide customers through an enjoyable onboarding experience. If you like working with data and want to be part of a growing team in a growing company, then consider joining the Imports team!
Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day.
We really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.
Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.
We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.
We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.
With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.
Compensation Expectations for the Role
Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This is reflected by a strong starting annual salary of $60,000 CAD for the Import Specialist role at Jane. You’ll be eligible for a salary increase each year on your work anniversary that will reflect the hard work you’ll be doing to meet our customers’ high bar and the growth you’ll be experiencing in a fast-paced, high growth environment.
The impact you could have
- Transition customer data by working with new customers to import their data and help plan and manage the technical side of their transition to Jane.
- Support Jane’s Support staff by being a resource for technical questions, customer data fixes, and troubleshooting customer problems.
- Work directly with customers who are experiencing technical issues that are beyond the knowledge scope of Jane’s Support team. Collaborate with the development team on new feature planning and implementation.
- We value empathy and connection with our customers. We're looking for people who are comfortable speaking with Jane customers to gather missing data in order to make a successful import. Our main form of communication is done via e-mail but can be on phones as well.
- Leverage your technical prowess to enhance and innovate our internal tooling, catalyzing operational efficiency and elevating our capabilities. Your skill set will be pivotal in shaping a cutting-edge technological landscape within the organization.
- Serve as a dynamic representative at conferences, amplifying the team's presence and fostering collaborative partnerships that contribute to our collective success. Your ability to connect with diverse audiences directly influences the positive impact we make in the industry.
The experience we feel we need
- Expert-level knowledge of Excel: Command an expert-level proficiency in Excel, showcasing an adept ability to manipulate and analyze data, create advanced formulas, and generate comprehensive reports. Your mastery of Excel is a cornerstone for driving efficiency and informed decision-making.
- Basic-level knowledge of database concepts.
- Demonstrate an innate knack for organization, driven by an unwavering commitment to detail. Your passion for perfection ensures that no gap goes unnoticed, creating an environment of seamless operations and heightened efficiency.
- Excel in both verbal and written communication, articulating complex ideas with clarity and coherence. Your excellent communication skills foster collaborative environments, ensuring that information is conveyed effectively and comprehensively.
- Agility: You’re an individual who can adapt and communicate technical details to non-technical people. You're a team player who's able to empathize and jump in for additional support when needed.
- Growth Mindset: You thrive on growing with your team by doing fast-paced work and you're striving to learn new workflows to have a stronger impact.
- Customer Care: You're open to helping our Support team to help our customers to create a smooth transition to Jane. You lead with kindness and empathy in your communication.
Bonus points:
- Ability to transform data programmatically.
- Proficient in both Windows and Mac.
- You've used Jane on the patient or customer end.
If this opportunity excites you, please apply with your cover letter and resume in a PDF format. We're currently looking for candidates who are available to start in April 2024.
At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.
We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.
We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.
