Inbound Customer Service

autologiQ is one of Canada's fastest growing fintech companies. In addition to providing vehicle repair financing, we also provide a full service vehicle management solution to help consumers consumers extend the useful life of their vehicle in an affordable way.

With incredible growth, we require entrepreneurial minded individuals who are obsessed with serving people to join our team.

We have an immediate need for Customer Service/ administrators to join or Loan Administration team. This position requires people with a high attention to detail, sense of urgency and the ability to use computer programs and software efficiently.

Joining our team means setting yourself up for leadership positions in the future. If you are someone who tries to impress others and desires to go above and beyond, please apply to join our team.

What will you do as an Inbound Customer Service Loan Administrator?

• Assess and analyze loan applications; review and verify correct documentation is submitted and matches
• Provide exceptional client experience over the phone, chat and email
• Apply detailed knowledge and understanding of company Policies and Exception Approvals
• Use computer software to grant approvals in accordance with company policy or as delegated by the Risk and Analytics department
• Facilitate communication between applicant and Service Provider to ensure a proper client experience
• Provide reports and audits of existing loan portfolio
• Answer queries from sales staff pertaining to applications submitted for analysis and / or exception approval from the loan administration team

The ideal candidate will possess the following:

• Very strong attention to detail
• Excellent communication skills
• Excellent organizational skills
• Strong command of Excel with the ability to learn new software programs
• Excellent command of the english language with the ability to communicate instructions well
• Desire to provide an exceptional client experience
• Sense of urgency with the ability to perform multiple tasks

Work Schedule

• Monday to Friday 10am-7pm
• Remote work available for the 1 Saturday shift per month

What autologiQ Has to Offer

autologiQ is an exciting and innovative company changing the way consumers own and maintain their vehicle. They produce groundbreaking technology that transforms the user experience. As part of our company, you will be immediately impressed by the positive and collaborative culture that nourishes creativity. We are a family-friendly organization that believes in viewing all people with the highest dignity. We are looking for leaders who are eager to be promoted to management positions.

Job Types: Full-time, Permanent

Salary: $40,000.00-$50,000.00 per year

Benefits:

• Dental care
• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Oakville, ON (required)

Ability to Relocate:

• Oakville, ON: Relocate before starting work (required)

Work Location: In person