Information Clerk

(Permanent, Full-Time)

Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. Our dedicated staff deliver services, operate facilities and run the programs that enhance the well-being of our community. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community.

The West Vancouver Customer Service Hub is accepting applications for a permanent full-time Information Desk Clerk position. This customer service position involves receptionist and central switchboard operation duties in the Municipal Hall and the performance of a variety of clerical assignments for various departments and divisions. Our ideal candidate has a pleasant, customer-service oriented attitude.

Reporting to the Clerk IV, this position will be responsible for:

• Receptionist and central switchboard operation;
• Answers inquiries from the public both in person and email and refers to various divisions/departments;
• Schedules all courier requests for Municipal Hall;
• Receives, sorts and distributes external and internal mail and deliveries;
• Department filing and record maintenance, supply ordering;
• Posting and balancing a wide variety of receipts and preparing bank drafts;
• Providing basic information pertaining to departmental functions, such a property taxation, utilities, and accounts receivable; and,
• Performing other related work as required.

The preferred candidate will possess: Completion of the 12th grade including or supplemented by courses in standard commercial subjects including keyboarding, word processing and spreadsheet applications, and preferably a training course in switchboard operation and some general office and switchboard experience, or an equivalent combination of training and experience.

The successful candidate will be required to supply an acceptable Police Information Check and a copy of their credentials as a condition of hire.