Address
Form of work
SalaryDo you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.
In Scope / Part Time
Location: 100% in office – Regina Operations Centre
Temporary Opportunity
Temporary Length of Term: 12 months
GENERAL ACCOUNTABILITY
The Information Services Support provides and verifies information related to driver and vehicle registration records and identity. This position deals with customers directly over the phone and through written correspondence, serving individuals, corporations, law enforcement, Government agencies, municipalities, law offices, and courts. The role is responsible for completing customer transactions and generating departmental data products (e.g., searches, confirmation letters, certified documents for court, and Cross-Canada VIN searches), as well as preparing correspondence, answering customer inquiries by phone or email, and other administrative support work.
KEY ACCOUNTABILITIES
Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.
- Creates and generates a variety of documents that verify driver and vehicle information for customer information requests, including certified copies for court, Cross-Canada VIN search responses (interprets information to generate results), general correspondence, letters of confirmation, and search request responses.
- Processes system billings and payments by credit card, and issues transaction and payment receipts.
- Reviews system-generated documents for accuracy against the Auto Fund system and corrects errors as needed.
- Answers incoming calls on shared phone line and assists customers as needed.
- Monitors and organizes shared email proxy and distributes emails accordingly.
- Provides information and/or answers related questions from internal and/or external persons based on departmental program inquiries.
- Prepares standard written correspondence and/or form letters, as well as manual, custom written correspondence when required.
- Updates customer profiles based on data provided from internal departments and external sources.
- Receives, codes, and pays invoices
- Opens and/or distributes department mail, and orders and maintains standard office supplies.
- Provides administrative support for Issuer programs and training and the Issuer, Information & Customer Services leadership team.
High Performance Team & Culture
- Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
- Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.
- Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
- Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.
TECHNICAL KNOWLEDGE & SKILLS
- Skill in telephone etiquette (i.e., answering phones, handling the call, listening, professionalism and terminology).
- Skill in using Microsoft Office products (e.g., Word, Excel).
- Skill in composing written correspondence.
- Knowledge of all Auto Fund driver and vehicle programs.
- Knowledge of acts and regulations related to information access and protection of privacy.
- Knowledge of the automated systems utilized by the Auto Fund.
EDUCATION & CERTIFICATIONS
- Grade 12/GED.
EXPERIENCE
- 6 months’ – 1 year’s experience in an administrative, customer service, or related role.
Posting Close Date:
March 13, 2024 As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.
