Inside Sales Account Representative

Accenture Niagara is growing!

Did you know that ourInside Sales Associates (Sales & Marketing) work on behalf of a top global social media company?

We're seeking motivated candidates who enjoy taking on new opportunities! You don't need to be a Social Media expert to apply. Accenture provides comprehensive training and industry expertise to help our employees become trusted marketing advisors!

This role is taking place onsite at our St. Catharines office.

What sets us apart from other employers?

• We offer a $20.43 per hour starting wage and a $1000 sign-on bonus!
• We offer full-time permanent positions with a comprehensive total rewards package!
• Accenture has also been ranked a Canada Top Employer for 13 consecutive years.

What can you expect from us?

Here are a few benefits you can expect when working with an exceptional team at Accenture:

• Competitive hourly rate ($20.43 base to start)
• NOC Code: 62100 (Teer Category 2).
• A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, generous time off, and retirement plan.
• Sign-on bonus of $1000.
• Shift premium for hours worked after 9:00pm, 7 days a week.
• Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
• Full-time positions scheduled between 35 and 44 hours per week.
• Flexibility to select your assigned schedule every month based on your performance.
• Annual salary increases based on performance.
• Recognition for individual contributions.
• Spacious workstations with updated technology platforms and equipment.
• Supportive environment for individual success and self-development through online courses.
• Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire.
• Extensive post-training coaching and support for up to 3 months.
• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment.
• Opportunity to give back to the community supporting local causes and volunteer efforts.

What would your day-to-day look like?

You can work with purpose daily experiencing the following:

• Sense of achievement providing excellent customer service.
• Fulfilling work satisfying customer expectations in a way that also complies with best practices.
• Demonstrating empathy to customers concerns through multiple channels which may include email and telephone.
• Maintaining high customer satisfaction ratings and service level agreements.

Basic Qualifications

• Sales Experience: At least 1-year sales experience primarily outbound sales.
• Overall Work Experience: 3 Years Work Experience or 2 Years Work Experience if a graduate of Sales/Marketing Related Courses
• High School Diploma or equivalent.

Preferred Qualifications

• BPO experience preferred.
• Prior Inside Sales experience with emphasis on both outbound and inbound calling
• Has quota-based sales experience with sales impact on performance, quota attainment, and promotion
• Interest in expanding industry/vertical knowledge through training and certifications
• Commitment to in-depth, structured sales training and processes
• Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
• Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.
• Ability to work creatively and analytically in a problem-solving environment
• Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business
• Eagerness to contribute in a team-oriented environment

Professional Skill Requirements

• Knowledge and understanding of advertising
• Experienced and excellent at building relationships and multi-touch cross/upselling over the course of a relationship
• Experience working with customers from North America
• Excellent listening, interpersonal, with a solutions mindset and passion for customer satisfaction
• Exceptional grammar, typing accuracy, and writing skills
• Professional sales skills with a strong phone presence solutions mindset and helping nature.
• Proficiency in computer skills

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

Job Types: Full-time, Permanent

Salary: From $20.43 per hour

Expected hours: 35 – 44 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Vision care
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Supplemental pay types:

• Signing bonus

Work Location: In person

Expected start date: 2024-04-17