Inside Sales/Customer Service

Why Choose Sylvite?

• Established company with a solid reputation and stable customer base provides reliable and consistent employment for our team members.
• Focus on work-life balance and a working environment that values your well-being and emphasizes safety.
• Comprehensive benefits package: Dental, Extended Health, Vision Care, Life Insurance.
• Paid time off.
• Casual dress code.
• Training and development opportunities.
• Employee referral programs.

Job Responsibilities:

Sales Support:

• Establish, develop and maintain positive business and customer relationships with the Hensall General Accounts
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Coordinate sales effort with team members and other branches when necessary
• Provide agronomy support
• In store lawn, turf and garden sales
• Invoicing and support for chemical, seed, fertilizer and stores warehouse
• Take payments from retail customers
• Apply all necessary payments to customer accounts

Office Support:

• Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality
• Perform friendly and professional primary contact with clients while establishing rapport with visitors and people going in and out of the site, ensuring adherence to site safety procedures
• Entertain and answer basic queries made by the clients
• Assist in planning, coordinate and organize various meetings, events and conferences
• Assist in communication to Sylvite Agri-Services employees and/or customers

Operations Support:

• Support the Branch manager with dispatching of pick-ups and deliveries.
• Assist walk in traditional customers with crop input needs with the Norwich General accounts
• Assist in establishing a system to accumulate grower agronomic information
• Manage seed inventories and organize seed paperwork for seed companies

About Sylvite

Sylvite, as Canada’s largest independently owned fertilizer supplier, delivers competitive solutions in the agriculture supply chain. Our services encompass full-service Ag retail, specialized fertilizers, industrial material sourcing and handling, as well as a robust transportation, warehousing, and logistics division. We strive to ensure a seamless product flow, effectively linking agricultural production with efficient distribution.

Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team as a Customer Service Representative.

Job Types: Full-time, Permanent

Salary: $20.00-$24.00 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Agricultural: 1 year (preferred)
• sales: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person