What you’ll do
- Carries out needs assessments for end users and recommends hardware/software solutions based on current published and supported standards.
- Monitors infrastructure components and systems related to print using management tools, including both formulating solutions and using vendor utilities; identifies issues (faults/exceptions), makes or recommends adjustments, and escalates issues or potential issues as required. Verifies all incidences are logged by methods such as reviewing system automated alerts for priority assignment, logs incidents and resolves or assigns to another team.
- Responds to system incidents and other tickets via the service desk by performing tasks such as gathering information and feedback from user department, investigating and prioritizing incidents and tickets according to potential impact, analyzing and diagnosing problems and formulating solutions, escalating unresolved incidents and tickets as required, and communicating progress on tickets to the service desk, customers, and/or technical teams.
- Analyzes intermediate technology problems and works with multidisciplinary specialists to resolve if required on more advanced issues.
- Adapts existing, or creates new reports from data repositories for purpose of trending and analysis or inventory needs.
- Develops processes and procedures to assist in testing and implementing system alerts, utilizing technology vendor tools and knowledge of environmental conditions and how different technology components interact.
- Documents all operations tasks in accordance with established procedures for the Technology Services team. Performs record keeping functions surrounding hardware such as inventories, equipment locations and other asset management information.
- Develops and maintains technical support procedures in areas such as hardware and technical software operations and monitoring and issue remediation.
- Provides training to users and technical advice and participates in planning for the installation of new/revised application systems, and provides work plans relating to the installation of hardware and software specific to systems implementations.
- Participates in working groups for process improvement and projects.
- Performs other related duties as required.
- Grade 12, graduation from a recognized two (2) year computer systems technology diploma program plus three (3) years’ recent related experience or an equivalent combination of education, training, and experience.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
- Ability to type.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Ability to organize work.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Wage: $41.93 / Hour
Closing date: Applications accepted until position is filled
Hours of Work: 0830-1630 (Monday to Friday)
Requisition # 161954E