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Form of work
SalaryLevel 1 Support Tech
TechPoint is growing again and looking for a new family member!
The ideal candidate will have the ability to work independently and with others in a structured office environment. This position best suits an outgoing personality who can communicate well with customers, support and superiors while following guidelines, procedures and policies.
Do you have these skills?
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Troubleshoot / repair / install Software on computers and laptops
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Good analytical and troubleshooting skills
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English language communication skills – written, spoken
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Repair knowledge of laser printers
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A good understanding of computer networks theory
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Data and/or Telco cabling experience
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Wi-Fi experience
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POS experience
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Certifications (Preferably A+)
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Networking experience
Daily duties include:
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Fluency in Office 365 programs
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Receive and monitor the central service ticketing system to ensure timely resolution.
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Create new tickets/work orders based on customer requirements using our internal software
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Working closely with the logistics and service delivery team.
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Direct escalations to management and provide updates/insights on work orders and tickets.
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Daily creation of work orders and service tickets
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Service ticket and work order tracking and follow-through
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Diagnose, repair, and maintain hardware and software components as required (at times with third parties)
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Perform remote and on-site tech support, troubleshooting hardware, software, and networking issues for various clients. Utilizing manuals and other knowledge-based methods.
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Provide back-end support for field staff as required to assist in the completion of assigned work.
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Ability to conduct research into a wide range of computing tech support issues when required.
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Maintain relationships with different employees, contractors as it related to the service department.
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Be comfortable talking on the phone.
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Be responsible for the check-ins and outs as well as updates of technicians in the field.
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Provide thoughtful insight into technical attributes of project planning.
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Be willing and able to take direction as needed from experienced Sr. Technicians to increase your knowledge of devices and services offered by TechPoint.
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Complete a variety of small internal tasks as set forward by supervisors or executive managementApplicant needs to show:
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Excellent verbal and written English communication skills (French language is a plus).
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Show pride in your personal presentation and attitude with a positive can-do outlook.
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Ability to multi-task in a team environment (essential).
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Attention to detail (a must in this role)
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Self-disciplined, responsible, and reliable
Applicant must:
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Have an efficient and insured automobile.
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Have a valid class 5 BC driver’s license with a clean driving abstract for on-site service calls.
Working hours are 9:00 AM – 5:00 PM. Monday – Friday. Occasional after-hours work and on-call emergency service response rotation.
Hourly remuneration is based on experience and will be discussed at the interview.
Applicants to apply Via e-mail to: careers@tech-point.ca
Job Type: Full-time
Salary: From $21.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Casual dress
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Supplemental pay types:
- Overtime pay
Education:
- Secondary School (required)
Experience:
- IT support: 1 year (required)
Language:
- English (required)
Licence/Certification:
- CompTIA A+ (preferred)
- Driving Licence (required)
Work Location: In person
