Address
Form of work
Salary- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- Consulting firm
- Private company, corporation or industry
- Private sector
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
- 1 to 2 people
- Enterprise Applications Integration (EAI)
- Security software
- Project management software
- Business diagram software
- Mapping and data visualization software
- Data analysis software
- Quality assurance or control
- Project management
- Fast-paced environment
- Tight deadlines
- Attention to detail
- Sitting
- Computer
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Remote work available
- Dental plan
- Health care plan
