Overview
Languages
English
Education
- College/CEGEP
Experience
2 years to less than 3 years
Work setting
- Testing
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Troubleshoot and resolve technical problems
Experience and specialization
Communication protocols
- EDI
Computer and technology knowledge
- Website creation and management software
- Software development
- Data analysis software
- MS Excel
Area of work experience
- Testing and evaluation
- Quality control and assurance
Additional information
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Client focus
- Excellent oral communication
- Excellent written communication
- Time management