Address
Form of work
SalaryOverview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
1 to less than 7 months
Work setting
- Office building
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- TCP/IP
Additional information
Personal suitability
- Excellent oral communication
- Excellent written communication
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Learning/training paid by employer
- Other benefits
- Wellness program
