Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
- Computer science
- Network and system administration/administrator
- Computer technology/computer systems technology
Experience
Experience an asset
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Experience and specialization
Computer and technology knowledge
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Security software
- MS Office
- MS Windows
- SharePoint
- Wireless networks
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Benefits
Health benefits
- Health care plan