Tech Support Representative Work From Home

We are seeking a Tech Support Representative to join our dynamic Customer Support team. The ideal candidate will be responsible for providing technical assistance and support to our customers, resolving their technical issues in a timely and efficient manner. If you have a passion for technology and enjoy helping others, this is the perfect role for you.

Responsibilities:

• Provide technical support to customers via phone, email, or chat
• Troubleshoot and resolve technical issues related to our products
• Document customer interactions and solutions in the CRM system
• Collaborate with the product development team to identify and resolve recurring technical issues
• Stay up-to-date on product knowledge and technical skills to provide accurate support

Qualifications:

• Strong communication skills and the ability to explain technical information clearly
• Excellent problem-solving skills and attention to detail
• Knowledge of help desk software and remote support tools
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Category

Accounting Administrative Customer Service and Support