Manager, Analytics & Insights

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

The Enterprise Protect is an enterprise-level body that strives to protect TD Bank Group customers, shareholders and employees from financial crimes and fraud. Aligned with TD strategy and risk appetite, Enterprise Protect develops and evolves enterprise policies, advanced analytics capabilities and operational processes to improve governance, oversight, and collaboration between fraud management and other control functions within the Bank.
The Canadian Performance Management (CPM) team operates within Enterprise Protect in a fast-paced environment requiring both strategic and tactical responses to changing fraud patterns and provides a unique opportunity to apply critical thinking and leadership skills in an innovation centric environment

About this Role

As the most senior technical individual contributor within Canadian Performance Management, you will be responsible for leading complex initiatives, assisting with projects and being the trusted fraud SME. You will work across fraud portfolios, interact with vendors and partners across Enterprise Protect and beyond. You will provide required coverage and support to assist or lead incidents, represent fraud at forums, and will assist with urgent escalations. With deep analytics and fraud experience you would provide consultation support and take part in ideation and solutioning of fraud problems.

Fraud Loss Management

• Leads or consults in ideation and solutioning of immediate threats as well as proactive mitigation of more complex strategies
• Reviews fraud attacks to understand and address coverage gaps across fraud portfolios
• Leads defect analysis to identify and remediate coverage gaps across fraud portfolios
• Provides insights and support decision-making at the executive level
• Uncovers and resolves process gaps throughout the bank, helping inform the departmental priorities
• Helps assist with urgent emerging threats

Partner Support

• Supports project intent and ongoing partner projects, leveraging fraud expertise to help develop resilient products and processes
• Ensures fraud requirements were reliably delivered within project IT releases across the bank

Share your most relevant experience, credentials and knowledge for this role, as well as these essential requirements and attributes:

• Undergraduate degree or technical certificate
• Seven (7) or more years relevant experience
• Ability to effectively manage competing priorities in a fast-paced environment
• Detail oriented, tech-savvy, and proficient working with big data
• Undergraduate degree, preferably from a STEM program
• 4+ years’ experience in an analytical capacity
• Ability to quickly and independently structure and deliver on new problems not previously tackled by the bank
• Demonstrated analytical, modeling and problem solving skills
• Conceptual thinker, ability to wade through data and arrive at conclusions
• Ability to communicate strategy analysis to both technical and non-technical team members, either verbally or via documentation
• Ability to take initiative and work independently under tight timelines
• Ability to work collaboratively and build relationships
• Strong interpersonal and leadership skills and comfort in interacting with all levels of management
• Advanced in Python and SQL and possesses working knowledge in PySpark for data analysis and/or reporting
• Demonstrated experience with various fraud engines (e.g., TSYS CardGuard, ADS, Cardinal and VRM)

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they’re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We’re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!