Manager Field Operations

 
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:
Who we’re looking for: 
We have an exciting opportunity for a Manager, Field Operations, reporting to the Director, Field Operations.  The successful candidate will be accountable for assisting with the day-to-day operations of the Field Operations department supporting and ensuring that a high level of customer service is provided to our customers. 
The Manager, Field Operations will be responsible for leading, developing, and motivating a team of highly skilled Field Operations technicians to ensure customer experience and technician craft expectations. They will also be accountable for growth and training talent, leading the technician team and helping the Directors decide and drive priorities in the region.  
What you’ll do: 
-Manage and mentor people – recruitment and staffing, coaching and mentoring, employee development, performance management, compensation recommendations
-Build and engage relationships with our family of employees and customers – daily communication with team members, monitoring engagement levels
-Identify and remove any barriers to the team or the business
-Manage and grow the business – roll out of new products, processes and tools; identifying opportunities for improving business
-Contribute daily to the delivery of an exceptional customer experience – handling customer escalations, monitoring work quality, and providing daily support to the team
-Be knowledgeable of and ensure team adheres to all applicable Health & Safety regulations
-Conduct regular site visits to assess operational performance, address challenges, and ensure compliance with safety regulation 
-Create, manage, and adhere to operational and capital budgets
 
What you bring: 
-Knowledge of CATV, CATV plant maintenance, construction, planning, installations and service experience is a key element of this role
-Supervisory training and/or experience with a strong track record of team building is an asset
-Strong communication skills including presenting ideas, public speaking to large audiences, writing various types of documents for internal and external audiences, facilitating effective meetings
-Strong decision making skills and demonstrate good judgment
-Goal oriented and motivated with the ability to work with the public
-Ability to handle multiple tasks and work well under pressure to meet specific deadlines
-Working knowledge of MS Office and Internet applications is required
-Ability to work various shifts including evenings, weekends, and statutory holidays
-Must possess and maintain a valid driver’s license and be able to provide a driver’s abstract annually
 
What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 
-Competitive salary & annual bonus 
-Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
-Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
-Paid time off for volunteering 
-Company matching contributions to charities you support 
-Growth & Development Opportunities:
-Self-driven career development programs (E.g. MyPath program)
-Rogers First: priority in applying to internal roles of interest
-Wellness Programs:
-Homewood employee & family assistance program 
-Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
-Low or no-cost fitness membership with access to virtual classes
-Our commitment to the environment and diversity:
-Work for an organization committed to environmental protection
-Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
 
 
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1155 East 6 Avenue (7767), Vancouver, BC 
Travel Requirements: Up to 10%
Posting Category/Function: Field Operations & Installation
Requisition ID: 305002
 
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, the Recruitment Process FAQ.  
Successful candidates will be required to complete a background check as part of the hiring process. 
 
Posting Notes:  Customer Experience