Manager, Financial Services

Manager, Financial Services (MFS)

If you are passionate about the development of those around you and have strong banking operations experience, you could see great success in our Manager Financial Services (MFS) position. In partnership with the the Assistant General Manager, the MFS will oversee branch operations to ensure growth, profitability, service and operational excellence. In this critical role, you will also provide mentorship, coaching and development for a team of financial professionals and deliver world class client service in our unique Financial Spa™ in Lynn Valley. We have this opportunity as a result of internal development and subsequent promotions into our General Manager Development Program.

BlueShore Financial is a financial boutique with a dynamic team committed to helping our clients improve their overall financial well-being. Thanks to our innovative strategy, rooted in expert advice and expertise, we continue to sustain excellent financial performance and receive high client satisfaction scores that outpace other financial institutions.

BlueShore Financial is a mid-sized Credit Union in British Columbia, with $7 billion in assets under administration and 390 employees. We have a compelling and differentiated brand that resonates with the West Coast community we serve. With over 80 years in the Financial Services industry, our innovative strategy is rooted in expert advice and expertise, delivered by an exceptional team.

Schedule: Tuesday - Saturday (Full Time)

Job Category: Client Service and Sales

Location: Lynn Valley Branch

Key responsibilities of this role are:

• Manages direct reports (front line up up to mutual fund licensed representatives) including: recruitment, retention, development of goals, ongoing performance management, and salary changes.
• Proactively coaches (through group and one-on-one sessions) and develops employees to assist them in achieving career success and growth.
• Provides development opportunities for staff through various sources including branch learning sessions, internal and external training, and education courses. Ensures each employee has a learning plan in place.
• Oversees a variety of branch operation and security activities including: conducting surprise cash counts, reporting deficiencies, addressing audit issues, monitoring safety, watching for possible money laundering activities, and maintaining security of premises including branch, ATM and night deposit areas.
• Liaises directly with functional areas such as Risk & Compliance, Marketing, Credit, Finance and Human Resources as needed
• Maintains a thorough knowledge of BlueShore Financial's products, services, policies and procedures as it pertains to client service operations.
• Ensures compliance with audit and security standards, policies and procedures. Keeps informed of changes to the same and apprises staff.
• Assists employees with overrides, approvals and general assistance as required.
• Ensures adequate staff coverage to meet business requirements. Manages vacation and other time off requests; approves timesheets. Coordinates breaks, lunches, training sessions, and team meetings of direct reports to ensure the BlueShore client experience.
• Resolves member issues or complaints.
• Ability to act as Branch Compliance Officer.

Qualifications and Experience

• Four to six years of progressive experience in the Financial Services industry
• Supervisory or management experience an asset
• Mutual Funds Course (IFIC, CSC and/or BCO) an asset
• Enrollment in Financial Planning Program an asset
• Solid knowledge of lending practices and procedures

Pay Transparency

Pay transparency is an important characteristic of our recruitment process and overall BlueShore culture which supports a diverse, equitable and inclusive workforce.

The target range of this role is $70,300 - $85,000, plus competitive variable performance bonus. Employment offers are determined by knowledge, experience and internal equity.

What BlueShore Financial can provide you:

• 4 weeks of paid vacation to start, plus paid personal and wellness days
• Opportunity to work in a world-class, award-winning organization
• Continuing education assistance and access to certified coach colleagues
• Comprehensive Total Rewards Program including bonuses, pension, flexible benefits, and employee assistance program
• Banking benefits including chequing and savings accounts, lines of credit, e-bike or bike loans, and supportive mortgage rates
• Unique lifestyle benefits including a transit subsidy, personal health expense reimbursement (Keeping Well Benefits) and Perkopolis discount portal
• Gender-neutral washrooms
• Opportunities to be involved including social, inclusion, health and fundraising committees (ShoreConnect, Cultural Ambassadors, Health & Safety or BC Children's Hospital)

What BlueShore Financial needs from you:

• Recognize the strength that diversity, equity and inclusion brings
• Forge relationships with colleagues for strong collaboration
• Provide a premium level of service to all clients, internal and external
• Communicate effectively and professionally
• Exhibit a growth mind-set
• Strive for continuous learning
• Be a proactive thinker and problem solver
• Demonstrate digital excellence
• Be accountable for the risk responsibilities in your area