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Job Description
What is the opportunity?
In this role, you will support the Insurance Sales Support brokerage team by coaching and leading Sales Support Representatives and Insides Sales Representatives delivering an exceptional and personal client experience. You will act as a subject matter expert for high impact to help achieve RBC’s strategic goal of being an innovative, client-focused provider of full suite of insurance solutions. You will also be accountable for ongoing coaching and development of staff, ensuring high level of employee capability and engagement through routines and the promotion of a collaborative team environment. You will inspire and empower our employees to achieve their full potential, demonstrating that best-in-class, easy access advice leads to the right solutions which will lead to strong business results.
What will you do?
- Lead the Sales Support team in delivering high-end client experience and advice to our Insurance Advisors and stakeholders.
- Consistently execute leadership and coaching routines to enable high performance and build capability and support development of each team member through focused coaching which includes regular observation of client experience and targeted skill building to support the employee
- Coach team ensuring they can effectively meet client needs with a full range of RBC Insurance products, services, and digital solutions by building skills and knowledge to leverage tools and other materials to support advice and recommendations
- Set clear, ambitious goals and behavioral expectations for the team members based on business priorities. Support employees in prioritizing work, defining outcomes and how success will be measured
- Collaborate with other leaders within Insurance to deliver an outstanding employee experience
- Represent RBC Insurance by acting as an ambassador for the business
- Accept escalations for cases and situations that your team need help, guidance or management involvement on to get resolved
What do you need to succeed?
Must-have
- Exceptional communication skills in English
- Excellence in people leadership accountabilities and routines: drive results, enable high performance, strengthen relationships and partnerships, and lead change
- Proven capability to lead change across a complex and dynamic environment
- Strong impact and influence capabilities
- Proven capability to work in a matrix management environment
Nice-to-have
- University degree or the equivalent
- Knowledge of other lines of business
- Life License (LLQP)
Special Conditions
*This is a 6 month contract opportunity
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Coaching Others, Customer Service, Customer Service Management, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Interpersonal Relationships, Operational Delivery, Team ManagementAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
