Membership Services Representative

Membership Services Representatives work at our customer service desk to service each member, guest, staff, volunteer.

Responsibilities include:

• Strive to stay informed and up to date on all YMCA programs and events
• Provide solutions to member concerns and report any issues to Membership Coordinator
• Conduct and track tours for guests and potential members
• Responsible for the security of the building and members/guests by requiring members to present their cards for scanning and for visitors to sign visitors log and present photo ID
• Data entry utilizing AVOCADO Software
• Conducts personal financial assistance interviews exercising sound judgment and confidentiality
• Administrative responsibilities and support to the Membership Coordinator in ensuring the membership processes are followed to standard, front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
• Register members and guests for memberships, programs and booking wellness appointments
• Share personal Y experience with all
• Share Y Mission stories

Qualifications & Experience:

• Minimum of 2 years customer service experience (preferred)
• Criminal Reference Check
• Current First Aid and CPR
• Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations
• Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace
• Strong communication and relationship-building skills
• PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly

Competencies:

Values

• Consistently demonstrates the Y's values. Shows genuine concern for the needs, feelings, and well-being of others, even under stress. Acts with integrity and credibility in all situations.

Community

● Anticipates and takes action to meet the needs of members and the community. Responds to requests, inquiries, concerns, and complaints in a timely and appropriate fashion to assure that members feel valued. Seeks out and uses member and community feedback to improve programs and services.

Relationships

• Develops and maintains mutually beneficial relationships with volunteers, members and colleagues at all levels of the organization. Proactively assists others in meeting goals by sharing information and resources. Welcomes opportunities to work in small communities.

Emotional Maturity

• Takes responsibility for own mistakes and learns from them. Solicits and is open to performance feedback and coaching. Remains calm and objective when under pressure or when challenged by others.

Job Type: Part-time

Salary: $16.55 per hour

Benefits:

• Employee assistance program

Schedule:

• Evening shift
• Weekends as needed

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2024-02-09
Expected start date: 2024-02-20