Supervisor Of Membership Services

The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936! To learn more about our programs and services offered please visit our website.
We are currently looking for a Supervisor of Membership Services to join our team of committed professionals. This full-time position within the Association is housed at the YMCA of Northeastern Ontario’s Durham location in Sudbury.
Under the leadership of the Branch Manager of Health and Wellness, the Supervisor of Membership Services is responsible for coordinating the operation of programs and services for all membership sales and services according to YMCA policies, procedures, and standards. This includes membership sales, retention, new member acquisition, customer service and fiscal responsibility.
START DATE: March 13, 2024
LOCATION: Sudbury, ON
RATE OF PAY: $51,000 per year
HOURS: 40 hours per week
Major Responsibilities

• Actively participate on the Membership Services department schedule including frontline operation of Membership desk
• Collaborate on the development and implementation of the innovative strategy to meet budget, sales and member retention targets
• Provide leadership and coordinate the operation of the membership department, including but not limited to sales and customer service, registration, building tours, and financial assistance
• Provide training to staff and volunteers on a regular monthly basis
• Recruit, hire, and supervise staff, volunteers, and schedule training events for staff and volunteers to ensure compliance with mandatory certifications
• Coach and support staff on how they can efficiently engage volunteers
• Assist in the development of the department budget and to attain targets
• Provides leadership to the level of service delivery for the department using Priority SAM Standards
• Build relationships with members and guests, and promote the YMCA as a charitable organization

Qualifications

• College diploma or University degree in Recreation, Business, Marketing, or related field
• YMCA Fitness Certification or equivalent considered an asset
• Minimum of two (2) years of supervisory experience in a similar role
• Minimum of two (2) year of customer service experience
• Previous experience using computer applications that track registrations, sales, & resources (Hospitality, Education, Camping, etc.)
• Excellent verbal and written communication skills
• Advanced computer skills
• Excellent interpersonal skills
• Excellent customer service skills
• Current Standard First Aid and CPR C
• Current and satisfactory Police Record Check with Vulnerable Sector

What We Offer

• Free Personal Membership and Family Membership
• Discounts for day camps and recreational programs, summer camp and licensed child carefor toddlers up to school-age
• Paid vacation and sick/personal days
• Extended Health and Dental CareProgram that includes coverage for Vision and Professional Services such as those performed by Dieticians, Chiropractors, Massage Therapists, Psychologists, Naturopaths, and more!
• Employee and Family AssistanceProgramthat includes short-termmental health supports such ascounsellingand online courses,and lifestyle coachingwhich includes legal and financial counselling
• Life, Accidental Death & Dismemberment & Long-Term Disability Benefits
• YMCA Federation Pension Plan
• Mileage reimbursement
• Team bonding and employee recognition events
• Professional development opportunities
• Opportunity to explore a wide range of jobs and functions
• Flexible hours and scheduling, andhybrid work options, depending on role

How To Apply
If you would like to work in a family friendly environment, please apply, by website only, with a cover letter and resume by March 6, 2024 to the attention of the Personnel Committee.
Please ensure that your cover letter and resume both specify the job title of the position that you are applying for.
All applicants are thanked for their interest in this position. However, only those selected for an interview will be contacted. If contacted and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Human Resources Department.
Please note that successful candidates will be required to submit a current and satisfactory Police Record with Vulnerable Sector Check for review prior to starting employment.
Please note that candidates invited for an interview will be required to submit three professional references.
YMCA of Northeastern Ontario is an equal opportunity employer that is dedicated to maintaining a fair and equitable work environment. All of our employees and job applicants will be promoted or employed solely on the basis of their abilities and qualifications.
Educational credentials completed outside of Canada require a copy of your World Education Services documents (WES) along with your credentials. If you do not have a WES document, please visit https://www.wes.org/ca/. Applications submitted without a WES document will not be considered.