Network Management Analyst, It Operations

As an Intermediate Network Analyst in the IT Security Infrastructure and Assets Operations team at National Bank, you’ll be an expert in resolving network incidents as well as carrying out various change requests. In this job, you’ll have a positive impact on our organization thanks to your network incident resolution skills and your knowledge of Cisco, F5, CheckPoint and AWS platforms, etc.

Your role

• Manage simple to complex network incidents
• Process various network operational requests in a timely manner
• Oversee alerts from the various monitoring systems
• Ensure the stability of environments and their use
• Keep the CMDB up to date when changes are made to the environment
• Help remediate security issues
• Implement the firewall rules previously approved by the security team

Your team

As part of the IT and Operations sector, you’ll be on a large team of 15 colleagues and you’ll report to Manager, IT Telecommunications Management. Our team stands out for its versatility and our collaboration both internally and with other teams. We offer 24/7 support for the entire Bank with the help of our team in Thailand.

We offer on-the-job learning to help you master your role. Customized training content is also available on topics such as Cisco, CheckPoint, AWS, F5, etc. to encourage you to keep learning. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.

Prerequisites

• Solid problem resolution experience in a Cisco environment
• Very good knowledge of network technologies/concepts (Switch, Router, firewalls, network accelerators, VPN, load distributor (F5), DNS, Proxy, QoS)
• Knowledge of network tools (Wireshark, Zabbix, etc.)
• Experience in the financial services sector an asset
• Excellent ability to work in complex environments and grasp complex technological concepts
• CCNA certification, an asset
• ITIL certification an asset
• Verbal and written communication skills
• Independent and results-oriented

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!